Skilled professional with years of customer service experience. Excels in identifying steps to complete complex projects, maintaining accurate documentation, and building customer relations. Pivotal in daily running often entrusted with trainings, customer satisfaction, and team support proving efficient at multitasking while still fulfilling expectations. Proficient in communication, de-escalation, and attention to details.
Overview
26
26
years of professional experience
Work History
Electrical/Quality Control Inspector
RV Ind.(Midwest/FR/Thor/Jayco)
Elkhart, IN
07.2015 - 05.2023
Maintained hook ups, wiring, inspections on units and went through check list to maintain quality
Verified systems and materials
Maintained good working relationships
Kept track of records/reports
Maintained great communication for safety and transparency with management
Applied customer service skills for team and customers' order success
Support team in various departments and Inventory
Data Entry Clerk
Norco Industries
Elkhart, IN
10.2014 - 07.2015
Managed paper work accurately for shipping
Verified and registered manufacturing documents with keen detail
Supported team in various departments, assembly, translate and inventory
Prepared summaries of daily work completed for review by supervisors.
Performed data entry from paper documents, emails, and other sources into computer systems.
Verified accuracy and completeness of data entry into the database system.
Identified discrepancies between source documents and entered data.
Followed up on pending tasks until completion.
Operated various office equipment such as scanners, printers. when required.
Updated existing records with new or revised information as needed.
Medical Device Quality Inspector/Operator
MedTech and Vention Medical Group(Viant/Maquet)
Vega Baja, PR
05.2005 - 09.2014
Documented results of quality control activities in accordance with established procedures.
Maintained traceability records between raw materials used in the production process and finished goods produced by the facility.
Performed detailed inspections of medical device components to ensure compliance with required specifications and standards.
Verified accuracy of documentation related to the production of medical devices.
Conducted incoming inspection on all raw materials, parts and sub-assemblies for medical devices.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Calibrated products to match design and operational specifications.
Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
Inspected finished products to verify conformity to quality standards.
Assembled and packaging, exceeding production goal.
Support team in various departments, clerical duties in HR, Train the trainer and Inventory
Customer Service Cashier
Pionono #1
Manati, PR
08.1999 - 04.2005
Supervise and train staff
Take and serve orders to customers
Answered questions from customers regarding products and services offered by the company
Greeted visitors and provided general information about the company.
Balance cash register and support team in various departments
CID Clerk
Compass Bank
New Bedford, MA
01.1997 - 07.1999
Prepared deposits according to established procedures.
Assisted customers with inquiries and complaints in a professional manner.
Scanned documents into digital formats ensuring accuracy of content.
Organized and maintained filing systems for confidential documents.
Verified accuracy of all paperwork prior to submission for processing.
Utilized computer software programs to create reports, labels, forms.
Performed data entry tasks to update customer accounts records.
Processed payments, refunds, and exchanges accurately and efficiently.
Operated cash register to process cash, check, and credit card transactions.
Reviewed files, records and other documents to obtain information or respond to requests.
Answered telephones, directed calls, and took messages.
Education
Associate of Applied Science - Computer Accounting/Office Assistance
Kinyon Campbell Business School
New Bedford, MA
10-1996
Skills
Communication
Problem-Solving
Interpersonal skills
Organization
Technical Skills
Attention to Detail
Punctual
Adaptable
Analytical
Cash handling
Work Ethic
Customer Service
Data Entry
Management
Microsoft Suite
Book Keeping
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Electrical/Quality Control Inspector
RV Ind.(Midwest/FR/Thor/Jayco)
07.2015 - 05.2023
Data Entry Clerk
Norco Industries
10.2014 - 07.2015
Medical Device Quality Inspector/Operator
MedTech and Vention Medical Group(Viant/Maquet)
05.2005 - 09.2014
Customer Service Cashier
Pionono #1
08.1999 - 04.2005
CID Clerk
Compass Bank
01.1997 - 07.1999
Associate of Applied Science - Computer Accounting/Office Assistance