Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VILMA R FLORES

Elkhart,IN

Summary

Skilled professional with years of customer service experience. Excels in identifying steps to complete complex projects, maintaining accurate documentation, and building customer relations. Pivotal in daily running often entrusted with trainings, customer satisfaction, and team support proving efficient at multitasking while still fulfilling expectations. Proficient in communication, de-escalation, and attention to details.

Overview

26
26
years of professional experience

Work History

Electrical/Quality Control Inspector

RV Ind.(Midwest/FR/Thor/Jayco)
Elkhart, IN
07.2015 - 05.2023
  • Maintained hook ups, wiring, inspections on units and went through check list to maintain quality
  • Verified systems and materials
  • Maintained good working relationships
  • Kept track of records/reports
  • Maintained great communication for safety and transparency with management
  • Applied customer service skills for team and customers' order success
  • Support team in various departments and Inventory

Data Entry Clerk

Norco Industries
Elkhart, IN
10.2014 - 07.2015
  • Managed paper work accurately for shipping
  • Verified and registered manufacturing documents with keen detail
  • Supported team in various departments, assembly, translate and inventory
  • Prepared summaries of daily work completed for review by supervisors.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Verified accuracy and completeness of data entry into the database system.
  • Identified discrepancies between source documents and entered data.
  • Followed up on pending tasks until completion.
  • Operated various office equipment such as scanners, printers. when required.
  • Updated existing records with new or revised information as needed.

Medical Device Quality Inspector/Operator

MedTech and Vention Medical Group(Viant/Maquet)
Vega Baja, PR
05.2005 - 09.2014
  • Documented results of quality control activities in accordance with established procedures.
  • Maintained traceability records between raw materials used in the production process and finished goods produced by the facility.
  • Performed detailed inspections of medical device components to ensure compliance with required specifications and standards.
  • Verified accuracy of documentation related to the production of medical devices.
  • Conducted incoming inspection on all raw materials, parts and sub-assemblies for medical devices.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Calibrated products to match design and operational specifications.
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Inspected finished products to verify conformity to quality standards.
  • Assembled and packaging, exceeding production goal.
  • Support team in various departments, clerical duties in HR, Train the trainer and Inventory

Customer Service Cashier

Pionono #1
Manati, PR
08.1999 - 04.2005
  • Supervise and train staff
  • Take and serve orders to customers
  • Answered questions from customers regarding products and services offered by the company
  • Greeted visitors and provided general information about the company.
  • Balance cash register and support team in various departments

CID Clerk

Compass Bank
New Bedford, MA
01.1997 - 07.1999
  • Prepared deposits according to established procedures.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Organized and maintained filing systems for confidential documents.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Performed data entry tasks to update customer accounts records.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered telephones, directed calls, and took messages.

Education

Associate of Applied Science - Computer Accounting/Office Assistance

Kinyon Campbell Business School
New Bedford, MA
10-1996

Skills

  • Communication
  • Problem-Solving
  • Interpersonal skills
  • Organization
  • Technical Skills
  • Attention to Detail
  • Punctual
  • Adaptable
  • Analytical
  • Cash handling
  • Work Ethic
  • Customer Service
  • Data Entry
  • Management
  • Microsoft Suite
  • Book Keeping

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Electrical/Quality Control Inspector

RV Ind.(Midwest/FR/Thor/Jayco)
07.2015 - 05.2023

Data Entry Clerk

Norco Industries
10.2014 - 07.2015

Medical Device Quality Inspector/Operator

MedTech and Vention Medical Group(Viant/Maquet)
05.2005 - 09.2014

Customer Service Cashier

Pionono #1
08.1999 - 04.2005

CID Clerk

Compass Bank
01.1997 - 07.1999

Associate of Applied Science - Computer Accounting/Office Assistance

Kinyon Campbell Business School
VILMA R FLORES