Vilmarie Rivera Velazquez

Clinical Assistant

• Patient Scheduling, Registration check-in and check- out.
• Managing rooming of approximately 30 patients’, obtaining record of patients’ vital signs, symptoms, medical history, and current medications
• Scribing for provider

Assist with the following procedures:

o Excision, Biopsies

o Cosmetic procedures

o Phlebotomy for PRP procedures

o Phototherapy

o Patch Testing

o Laser treatment

• Providing patients with their After-visit summary
• Maintaining exam rooms stocked and clean between patients.
• Submitting Medication and procedure insurance prior authorization.
• Performing instrument sterilization process
• Travel between all Dermatology locations

Quality Lead

• Used coordination and planning skills to achieve results according to clinical schedule.
• Created shifts for all clinical staff throughout all offices
• Creating Policies and Procedures; Workflows for Clinical and Clerical.
• Providing educational and training of workflows and procedures pertaining to clinical, clerical and providers
• Ensuring staff are following correct policies and procedures
• Completing clinical staff competencies
• Monitoring Lab to ensure CLIA regulations
• Problem solving any issues
• Assist with weekly Training Lead team meetings
• Assist with meetings with Chief of Dermatology, Administration and Front office coordinator to discuss any upcoming workflows or issues.
• Assist staffing and provider with any needs pertaining to policies.
• Improved operations through consistent hard work and dedication
• Developed and maintained courteous and effective working relationships
• Increased customer satisfaction by resolving issues
• Exceeded goals through effective task prioritization and great work ethic
• Monitored company inventory to keep stock levels and databases updated
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Developed team communications and information for meetings
• Led projects and analyzed data to identify opportunities for improvement

• Responsible for supervising clerical area to ensure accurate workflow processes
• Working directly with Clinical coordinator and Administrator
• Participating in QI committee to brainstorm ideas and workflows alongside team
• Holding monthly one to one sessions and meetings to ensure proper communication amongst clerical team
• Cover all stations when needed or short staffed
• Responsible for reviewing revenue and directly supervising charge entry team to ensure accurate revenue
• Completing Kronos at end of each pay rotation.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Performed monthly financial reporting and recorded payments to keep accounting system updated
• Conducted research to assist with routine tasks and special projects
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures

• Responsible for rooming patients, obtaining record of patients’ vital signs, symptoms, medical history, and current medications
• Assist providers with any point of care testing prior to completion of their visit such as Immunizations, Diabetic foot exams, Diabetic eye exams, Spirometry
• Maintain exam rooms between patients, stocking exam room supplies and equipment
• Monitor expiration of medical supplies and medications
• Assist provider with daily huddles and updating huddle board to maintain communication amongst staff
• Managing medication line when needed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Tested and recorded blood glucose levels
• Sanitized, restocked and organized exam rooms and medical equipment
• Called and faxed pharmacies to submit prescriptions and refills

• Responsible for performing accurate patient scheduling, registration and discharge
• Submitting Insurance referrals and authorization for billing purposes
• Assisted with patient charges in Star Patient Care system
• Scheduled patient according to scheduling guidelines
• Assisted administrator with any required volunteer projects.

• Prepared patients prior to surgery organizing proper paperwork and perform any last-minute testing.
• Pre-procedures included venipunctures, pregnancy test and IV preparation.
• Provided patient with wardrobe needed for surgery.
• Transporting patients once ready to OR.
• Prepped for Spinal taps and assisted Pulmonologists with procedure.
• Made sure our procedure room was stocked and up to date.
• Once patient’s surgery and PACU process was completed I would prep room for patients’ arrival to assist with further care until patient was ready to go home and transported patient to main entrance.

• Assisted Pharmacist with dispensing of medication
• Entered medication prescriptions in NexGen system and began filling process
• Verified and entered patients’ insurance accurately to ensure medication coverage
• Handled stocking of medication and inventory ordering
• Dispensed medications to patients and collected any payments needed for medication
• Counted Narcotics along pharmacist to ensure narcotics cabinet was up to date and pills were accounted for.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Assisted nurse with rooming process by performing vitals on adult and pediatric patients
• Handled triage calls with assistance of provider and nurse
• Ensured all rooms were stoked and organized
• Participated and often volunteered for any project often to organize patient documentation in charts and proper storage.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing

• Triaged patient at check in
• Performed procedures when needed for example venipunctures, urinalysis, EKG’s, bandage change, patient transport
• Performed in TRAUMA bay when needed
• Made sure rooms and trauma bays were stocked to ensure instruments and equipment were ready for any patient
• Communicated with nurse and provider regarding patient’s status
• Made sure I rounded each zone to ensure patients weren’t in need of any assistance
• Provided translation for Spanish speaking patients to insure proper communication and care.
• Collected basic samples, labeled specimens properly and transferred to laboratory for testing
• Assisted doctors with examinations of patients by taking vital signs and drawing blood