Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VILNA PETIT-FRERE

Miami,FL

Summary

Dynamic professional with experience as an Instructional Assistant at Downtown Miami Charter School, adept at fostering student achievement through effective communication and small group instruction. Proven ability to enhance patient relations and streamline front desk operations in a medical setting, ensuring HIPAA compliance and exceptional customer service.

Overview

7
7
years of professional experience

Work History

Instructional Assistant

Downtown Miami Charter School
08.2023 - Current
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.

Front Desk Medical Receptionist

ChenMed
08.2022 - 10.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.

Dental Receptionist

Premiere Dental Group
07.2020 - 08.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.

Work From Home

Beyond
10.2018 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Miami Norland Senior High
Miami,fl
05.2019

Skills

  • Classroom organization
  • Effective communication
  • Conflict resolution
  • Small group instruction
  • Relationship building
  • Computer skills
  • Teacher collaboration
  • Classroom support
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • Appointment setting
  • HIPAA guidelines
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Dental terminology
  • Payment processing
  • Insurance billing
  • Patient services
  • Data entry
  • Medical office experience
  • Medical translation proficiency
  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking

Languages

English
Full Professional
Creole
Full Professional

Timeline

Instructional Assistant

Downtown Miami Charter School
08.2023 - Current

Front Desk Medical Receptionist

ChenMed
08.2022 - 10.2024

Dental Receptionist

Premiere Dental Group
07.2020 - 08.2022

Work From Home

Beyond
10.2018 - 07.2020

High School Diploma -

Miami Norland Senior High

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