Vilnelly Hernandez
Indianapolis,IN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
DHL Supply Chain
Clayton, IN
05.2022 - Current
- Engaged with existing and potential clients to gain insight into needs.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed budgets associated with projects or initiatives within the department.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed and implemented policies and procedures for efficient workflow.
Team Leader
DHL Supply Chain
Clayton, IN
12.2021 - 05.2022
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality and conformance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Developed strategies for problem solving and conflict resolution among team members.
Team Leader
Brooks Brothers
Indianapolis, IN
02.2021 - 10.2021
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Offered training and support to keep team members motivated and working toward objectives.
Problem Solver
Brooks
Indianapolis, IN
12.2019 - 02.2021
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in problem-solving dialogue to assess for additional resources available.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
CSR
Geodis Logistics
Indianapolis, IN
10.2019 - 05.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Ben Davis High School
Indianapolis, IN05-2019
Skills
- Motivational Leadership
- Coaching and Mentoring
- Coaching
- Shift Scheduling
- Overtime Management
- Documentation and Reporting
- Work Planning
- Attention to Detail
- Safety Processes and Procedures
- Giving Constructive Feedback
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor of Operations
DHL Supply Chain
05.2022 - Current
Team Leader
DHL Supply Chain
12.2021 - 05.2022
Team Leader
Brooks Brothers
02.2021 - 10.2021
Problem Solver
Brooks
12.2019 - 02.2021
CSR
Geodis Logistics
10.2019 - 05.2020
Ben Davis High School
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