Vilnelly Hernandez
Indianapolis,IN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Orientation Coordinator
DHL Supply Chain
11.2022 - 01.2024
- Developed surveys for newly hired staff to evaluate their experience during the onboarding process.
- Facilitated meetings between managers and new hires to discuss job responsibilities and goals.
- Advised hiring managers on best practices for onboarding new employees.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Planned and led community activities and events to promote bonding.
Supervisor of Operations
DHL Supply Chain
05.2022 - 01.2024
- Engaged with existing and potential clients to gain insight into needs.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed budgets associated with projects or initiatives within the department.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed and implemented policies and procedures for efficient workflow.
Supervisor of Operations
DHL Supply Chain
05.2022 - 01.2024
- Engaged with existing and potential clients to gain insight into needs.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed budgets associated with projects or initiatives within the department.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed and implemented policies and procedures for efficient workflow.
Administrative Coordinator
DHL Supply Chain
05.2022 - 01.2024
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Provided assistance during special projects or events as needed.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Organized and maintained filing systems for sensitive documents.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered office supplies as needed to maintain adequate inventory levels.
Team Leader
DHL Supply Chain
12.2021 - 05.2022
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality and conformance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Developed strategies for problem solving and conflict resolution among team members.
Team Leader
Brooks Running
02.2021 - 10.2021
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Offered training and support to keep team members motivated and working toward objectives.
Problem Solver
Brooks Running
12.2019 - 02.2021
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in problem-solving dialogue to assess for additional resources available.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
CSR
Geodis Logistics
10.2019 - 05.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Ben Davis High School
Indianapolis, IN05-2019
Skills
- Recruitment and Hiring
- Team Development
- Database Administration
- Event Coordination
- Microsoft Office
- Staff Training
- Strategic Planning
- Data Analysis and Modeling
- Customer Service
Certification
Forklift operator
Languages
Spanish
Native or Bilingual
Timeline
Orientation Coordinator
DHL Supply Chain
11.2022 - 01.2024
Supervisor of Operations
DHL Supply Chain
05.2022 - 01.2024
Supervisor of Operations
DHL Supply Chain
05.2022 - 01.2024
Administrative Coordinator
DHL Supply Chain
05.2022 - 01.2024
Team Leader
DHL Supply Chain
12.2021 - 05.2022
Team Leader
Brooks Running
02.2021 - 10.2021
Problem Solver
Brooks Running
12.2019 - 02.2021
CSR
Geodis Logistics
10.2019 - 05.2020
Ben Davis High School
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