Vimal Patel
Jacksonville,Florida
Summary
Proven leader with extensive experience in small business operations and strategic planning, notably at Sunoco. Excelled in enhancing customer relations and achieving financial growth through innovative strategies and quality assurance. Skilled in relationship building and budget development, consistently exceeding targets by fostering team performance and client satisfaction.
Overview
14
14
years of professional experience
Work History
Owner Operatorgas Station
Sunoco
10.2018 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Zonal Sales Manager
Interline Brands
05.2016 - 09.2018
- Managed a diverse portfolio of accounts, ensuring consistent revenue generation from multiple sources.
- Streamlined internal communication processes, improving collaboration among cross-functional teams.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Monitored competitor activity to identify opportunities for market penetration and differentiation.
- Increased sales revenue by implementing innovative strategies and utilizing market research.
- Provided regular feedback to senior management on market trends, recommending adjustments to business strategy as needed.
- Implemented data-driven decision-making processes to optimize sales tactics and drive results.
- Collaborated with marketing teams to develop effective promotional materials that resonated with target audiences.
- Developed strong relationships with key clients for sustained business growth and customer retention.
- Led a high-performing sales team to exceed targets and improve overall performance.
Operations Manager
OHM Hospitality
12.2009 - 05.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
Burger King
01.2009 - 09.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
Bachelor of Science - Business Statistics
Maharaja Sayajirao University
Vadodara, India05.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Planning
- Strategic Planning
- Budget Development
- Goal Setting
- Quality Assurance
Timeline
Owner Operatorgas Station
Sunoco
10.2018 - 12.2022
Zonal Sales Manager
Interline Brands
05.2016 - 09.2018
Operations Manager
OHM Hospitality
12.2009 - 05.2015
Restaurant Manager
Burger King
01.2009 - 09.2009
Bachelor of Science - Business Statistics
Maharaja Sayajirao University
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