Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic
Vimbai Dube

Vimbai Dube

Chivhu

Summary

Customer service professional with track record of optimizing customer journeys and enhancing service delivery with 15 years’ retail banking experience seeking for a position within an administrative environment and customer relationship management with potential for growth that will capitalize on acquired skills, experience and qualifications, which I achieved through working for CBZ Bank. I have vast experience in bank operations, customer relationship management (CRM) and administrative work in a banking environment. Known for collaborating effectively with teams to achieve results and adapt to changing environments. Skilled in paying attention to detail and empathetic communication, consistently reliable under pressure.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Experience Officer (2nd in Charge)

CBZ Bank Retail Division
04.2020 - Current
  • Customer interviews on applications for individual and corporate accounts, POS machines, visa credit cards and on-boarding of digital platforms. Carrying out necessary KYC due diligence, FCB and LexisNexis checks and enhanced due diligences.
  • Processing ZIMRA and NSSA garnish orders and recovering income as per pricing handbook
  • Achieving top-notch inspection ratings through the effective implementation of the Risk Management Plan. In charge of branch risk management returns, KYC remediation of low PEPs, high, medium and low risk customer profiles, Suspicious Transaction Reporting (STRs) for the branch, AML reports, dormant accounts, leave plan and security checklist.
  • Growing the branch transactional volumes through marketing of the Group’s products, mainly account recruitment, POS usage and online platform usages
  • Managing the branch’s key customers.
  • Developing in liaison with the Branch Manager competitive strategies to sustain a comparative advantage over competition.
  • Monitoring and enforcing adherence to the Bank’s service standards by all staff at the branch.
  • Maintaining CRM diary and ensuring that all customer visits are done as per plan.
  • Holding regular branch meetings: Minuting Quality Circle, Sales and Works Council. Preparing branch performance reports for branch and sales meetings.
  • Developing, monitor, coach and maintain a professional, creative, responsive and competent branch staff.
  • Taking lead in eliminating incidents of frauds, losses and shortages through full compliance to the laid down procedures, by all staff members within the branch.
  • Constructing and implement service delivery-monitoring tools.
  • Leading in the effective closure of all audit findings and issues for the branch.
  • Day to day process flows for systems like Flexcube, POS Management System, CEBAS, Datastore, OBDX, Zeepay, Postillion, MFS, PowerPoint, MS word and Excel, FCB, LexisNexis and CPII
  • Branch Risk Champion
  • Branch First Aid Champion
  • Branch Leave Administrator

Credit Duties (Relief Duties)

CBZ Chivhu Branch
07.2016 - Current
  • Analysing credit applications submitted at the branch to ensure conformity with the bank’s credit policy.
  • Assisting the branch manager in monitoring of the loan book to ensure it conforms to the set performance thresholds
  • Attending to client enquiries.
  • Ensure credit applications are processed within turnaround times

Branch Secretary

CBZ Bank Chivhu Branch
01.2009 - 12.2012
  • Manning the switchboard, attending to all incoming and outgoing call
  • Typing branch correspondences
  • Directing and controlling customers and visitors
  • Generating HR recons and updating of leave days for the branch
  • Branch stationery reconciliation
  • Taking minutes for all meetings held in the branch
  • Handling of incoming and outgoing mail for the branch.
  • Maintaining records or files for the branch in a manner suitable for ease of retrieval and reference.
  • Maintaining and monitoring branch diary system
  • Ensuring good housekeeping within the manager’s office, the reception and the branch in general.
  • FCBs and world check clearances.
  • Evaluation of donation request at branch level

Education

Master’s - Business Administration: Credit

Midlands State University
Zimbabwe
12.2021

BComm Business Management Honours degree -

Midlands State University
Zimbabwe
12.2018

2 Advanced Levels - Geography and Business Studies

Liebenberg High School Chivhu
Zimbabwe
12.2012

7 Ordinary level Results - including Maths and English

Malipati High School Chiredzi
Zimbabwe
12.2001

Skills

  • Good communication skills - Active listening, clear speaking and writing
  • Leadership and management – inspiring teams and managing tasks
  • Problem-solving, critical thinking and Data Analysis
  • Organized – paying attention to detail
  • Adaptability - Flexibility and the ability to handle change and new technologies

Certification

  • Certificate in Secretarial Studies- Harare Polytechnic (2003)
  • IOBZ Intermediate Certificate in Banking (2021)
  • IOBZ Diploma in Banking (current studies)

Timeline

Customer Experience Officer (2nd in Charge)

CBZ Bank Retail Division
04.2020 - Current

Credit Duties (Relief Duties)

CBZ Chivhu Branch
07.2016 - Current

Branch Secretary

CBZ Bank Chivhu Branch
01.2009 - 12.2012

Master’s - Business Administration: Credit

Midlands State University

BComm Business Management Honours degree -

Midlands State University

2 Advanced Levels - Geography and Business Studies

Liebenberg High School Chivhu

7 Ordinary level Results - including Maths and English

Malipati High School Chiredzi

References

  • M., Chuma, The Branch Manager, 0773540344, CBZ Bank Chivhu
  • M., Makanda, The Branch Manager, 0774132399, CBZ Bank Masvingo

Similar Profiles

CREATE PROFILE