(Theng) Vincent Chang
Bloomington MN, 55425
Summary
Creative professional with a strong background in music and art, blending artistic passion with technical expertise. Experienced in fast-paced environments, particularly within IT support, where I’ve honed problem-solving skills and adaptability. With a solid foundation in competitive sales roles, I thrive in people-focused interactions and excel at building relationships. A well-rounded and hardworking individual, I bring a positive, friendly attitude to every team, leveraging excellent interpersonal skills to foster collaboration and drive success.
Overview
12
12
years of professional experience
Work History
DJ/Co-Owner
Groovement LLC
06.2024 - Current
- Founded and managed a entertainment company specializing in DJ, videography and photography services for weddings, corporate events, parties, and more.
- Managed financial operations including budgeting, pricing, and invoicing for events, ensuring profitability and business growth.
- Provided live DJ performances at various events, ensuring seamless music transitions and a lively atmosphere tailored to the event’s theme.
- Specialized in a variety of music genres, adapting to client preferences and audience demographics.
- Employed advanced technical skills in sound engineering, lighting, and audiovisual systems to enhance event experiences.
- Developed playlists that aligned with event goals, successfully reading the crowd and adjusting music selections for maximum engagement.
- Coordinated with clients to create unique event playlists, providing personalized entertainment experiences.
- Managed on-site logistics, ensuring timely setup and breakdown of equipment while maintaining a smooth event flow.
- Performed at popular clubs and venues, creating high-energy atmospheres by blending various genres and reading the crowd to keep the dance floor packed.
Relationship Manager
Heartland
09.2023 - 12.2023
- Prospect and close new merchant account sales
- Provide after-sales service as needed to ensure a successful transition to Heartland products and services.
- Respond to all sales leads within the required response time and work to solidify and close the sale. Report the results on a regular basis as defined.
- Overcome customer objections, issues or concerns as necessary to solidify the merchant relationship as a part of the sale.
- Assess customers’ needs and identify the product/service that best meets the customer’s need.
Account Manager/Sales rep
Paradox Marketing, Minneapolis MN
10.2022 - 06.2023
- Conducted 1st and 2nd round interviews
- Trained and managed 15+ entry level sales representatives
- Implemented team-building strageries increasing morale and teamwork skills
- Delevoped and maintained a thorough understanding of products and services in order to effectively present solutions to customers
- Excellent communication and interpersonal skills with the ability to effectively engage and influence customers
- Consistently exceeded sales targets and quotas by developing highvalue customer relationship
- Signed up 100+ of prospects for Verizon 5G home internet services via door-to-door, events and phone sales
- Managed booth events at US Bank Stadium and various apartment complexes with Verizon MDUs
- Consulted and followed up with customers to resolve any problems and maintain ongoing support
FETCH IT Service Desk
Andersen Windows, Bayport MN
12.2021 - 08.2022
- Provided exceptional and friendly customer service by resolving incoming client and personnel IT queries remotely via email and phone, and chat services
- Prioritized and resolved IT concerns and escalated serious issues
- Avoided service interruptions by performing system installations, updates, and maintenance procedures
- Documented processes and maintained service desk records within ServiceNow
- Made recommendations to optimize IT performance and to prevent future problems
- Similar IT troubleshooting experience as previous role as IT Service Desk at US Bank (Active Directory, Microsoft Windows operating systems and software, VPN, hardware and more.)
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
IT Service Desk
US Bank, Minneapolis, MN
10.2019 - 08.2021
- Provide friendly and patient customer service in IT computer support by phone and chats
- Experienced in troubleshooting various software and hardware computer issues including but not limited to – Monitor/mouse/docks, tablets/laptops, printers, MS Office software, internal USBank software and systems, mobile, Microsoft Windows operating systems and software, VPN, and passwords
- Knowledge of using ServiceNow call record and KB research
- Serviced US Bank internal staff and assisted other agents.
Administrative Assistant
Hmong Home Health Care, Inc. Saint Paul, MN
03.2013 - 05.2019
- Special projects coordinator. Provided bilingual (Hmong) customer service to field team.
- Audited, faxed, and scanned current document organization, managed client and employee charts, and interacted with clients in person and over the phone. Used remote technology through virtual private network (VPN) to accomplish tasks out of office.
- Ran and attended company marketing events.
Assistant Property Manager
Paramount Assets
06.2016 - 08.2017
- Provided weekly property maintenance by personally repairing and sanitizing rental space or contracting for maintenance services
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants for 13 rental properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associates of Applied Science - Computer Networking
Dunwoody College of Technology
Minneapolis12-2016
Skills
- Customer Service
- Computer Proficiency
- Customer and Client Relations
- Teamwork
- Technical Support
- Direct Sales
- Creative background
- Leadership skills
- Interpersonal skills
Timeline
DJ/Co-Owner
Groovement LLC
06.2024 - Current
Relationship Manager
Heartland
09.2023 - 12.2023
Account Manager/Sales rep
Paradox Marketing, Minneapolis MN
10.2022 - 06.2023
FETCH IT Service Desk
Andersen Windows, Bayport MN
12.2021 - 08.2022
IT Service Desk
US Bank, Minneapolis, MN
10.2019 - 08.2021
Assistant Property Manager
Paramount Assets
06.2016 - 08.2017
Administrative Assistant
Hmong Home Health Care, Inc. Saint Paul, MN
03.2013 - 05.2019
Associates of Applied Science - Computer Networking
Dunwoody College of Technology
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