Vina Thao

• Analyzed skin condition and made appropriate product recommendations.
• Performed body treatments, including waxing, body wrap application and vibradermabrasion.
• Developed individualized, therapeutic skin-care programs.
• Executed microdermabrasion procedures.
• Performed over [60] facials, chemical peels and waxing procedures per week.

• Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at retail store.
• Gathered and analyzed sales and performance data to set and strategize on daily/monthly departmental goals.
• Greeted and assisted customers within 3 seconds of approaching cosmetic counter.
• Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
• Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
• Ordered supplies and inventory for cosmetics counter
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Tracked stock using company inventory management software.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained organized, presentable merchandise to drive continuous sales.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Educated customers on promotions to enhance sales.
• Prepared merchandise for sales floor by pricing or tagging.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

Cleaned and sanitized tanning beds after each guest to be ready for the next guest.