Vinaya Raghavan

Portfolio Management, Optimize Cost and Service Delivery

• Ensure that the Governance Processed around project cost management and the ET Budget are in place and adhered to
• Implement new policies as required and support the training, communication and stakeholder alignment to these processes. Including Quarterly reviews, annual planning and leadership reporting.
• Identify projects not contributing to business outcomes and provide recommendations.
• Own IT portfolio processes, including financial forecasting, cost management, and benefit tracking.

Process Improvement and Governance

• Ensure adherence to delivery lifecycle processes which will underpin our product and projects.
• Drive improvement plans and streamline existing work.
• Provide consultative support and maintain a center of intelligence.

Project Monitoring and Benefits Realization

• Analyze variances, highlight risks, and bridge gaps.
• Remain involved throughout project lifecycles to ensure benefits realization and recommend adjustments.

By connecting these goals, I ensure our project management office (PMO) is:

• Aligning projects with business outcomes.
• Optimizing portfolio performance.
• Ensuring governance and compliance.
• Driving continuous improvement.
• Realizing benefits and value from projects.
• Support the Establishment centres of excellence for Project Management, Business Analysis and Change and Adoption.

Financial Management

• Coordinate financial management activities for projects and programs.
• Conduct annual cost budget reviews and prepare portfolio-level forecasts.
• Track actual project costs, variance analysis, and re-forecasting.
• Perform financial analysis, comparing actuals to forecasts and highlighting significant variances.
• Allocate associates and review allocated cost budgets.

Contract Management

• Maintain contracts, including creating new contracts and extending existing ones.
• Create Statements of Work (SOWs) and facilitate legal sign-offs.
• Manage work order releases for resource allocation.
• Track and ensure timely contract extensions.
• Review contracts annually to ensure agreed-upon rates.

Workforce Management

• Track project demands and resource allocations.
• Facilitate management approvals and coordinate resource procurement.
• Maintain demand forecasting and resource allocation views.
• Schedule interviews and facilitate offer rollouts.
• Track resources and maintain a resource master tracker.

Management Information/Reporting

• Prepare dashboards and reports for top management decision-making.
• Create MIS-related dashboards for strategy programs, pipeline reviews, and month-end submissions.
• Develop hiring dashboards, attrition, and vacancy trackers.
• Generate headcount reports, clarity allocation, and project reporting.
• Prepare timesheet defaulter reports and utilization/capacity management reports.

Key Responsibilities:

• Handling Calls & Insurance Queries: Respond to employee inquiries regarding Insurance-related issues, providing accurate and timely resolutions.
• Supporting Team Leader: Assist the Team Leader in allocating workload, managing callbacks, and ensuring efficient team operations.
• Maintaining Error Trackers: Monitor and update error trackers to identify trends, areas for improvement, and training needs.
• Training New Joiners: Provide training and guidance to new team members, ensuring they have the necessary knowledge and skills to handle insurance queries effectively.

Skills :

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Basic knowledge of insurance processes and procedures
• Familiarity with error tracking and reporting tools

Performance Metrics:

• Call handling time and resolution rate
• Error reduction and quality improvement
• Team leader satisfaction and feedback
• New joiner training and onboarding success
• Employee satisfaction and feedback