Vince Ablacksingh
Queens,NY
Summary
Skilled technology support analyst with a strong focus on network security, device management, and technical support. Proven ability to optimize system performance and deliver white-glove support to C-suite executives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member Technology Support Analyst
Jetblue Airways
Long Island City, NY
10.2023 - Current
- Administered and maintained Ricoh print servers, optimizing network-wide printing performance and resolving enterprise-level print issues.
- Managed Microsoft Intune (MDM) environment, configuring policies, deploying applications, and ensuring secure, compliant mobile device usage across the organization.
- Provided comprehensive Mac support (macOS), including imaging, troubleshooting, OS upgrades, and user support in a mixed Windows/Mac environment.
- Managed Apple devices using Workspace ONE and Apple Configurator 2, deploying profiles, automating device setup, and provisioning iPhones, iPads, and Apple TVs via USB/Thunderbolt-connected staging stations.
- Supported and maintained conference room AV systems (Cisco, Logitech, Microsoft Teams Rooms), ensuring seamless operation for meetings, executive presentations, and boardroom events.
- Delivered white-glove technical support to C-suite executives, handling high-priority issues with discretion, rapid response, and minimal disruption.
- Performed user onboarding and offboarding, including account provisioning/deactivation, hardware setup, access management, and security compliance.
- Installed, configured, and supported networked devices and end-user hardware, including laptops, mobile devices, and collaboration tools.
- Diagnosed and resolved hardware, software, and connectivity issues, improving end-user productivity and reducing downtime.
Technical Buyer / Engine Accounts Representative
Jetblue Airways
Long Island City, NY
11.2016 - 09.2023
- Managed procurement of aircraft materials supporting fleet operations and special projects, ensuring timely availability of critical components
- Negotiated pricing, contracts, and delivery timelines with vendors, driving cost savings and improving supply chain efficiency
- Built and maintained strong relationships with business partners and suppliers to support high-volume procurement needs
- Oversaw vendor performance and contract compliance, ensuring alignment with operational and financial goals
IT Help Desk Technician
Allscripts Healthcare
Melville, NY
08.2018 - 04.2019
- Provided technical support for end users by troubleshooting hardware, software, and network-related issues across Windows-based systems
- Installed, configured, and upgraded operating systems and enterprise software applications on network-connected computers
- Set up and deployed workstations, peripherals, and network connectivity, ensuring seamless access to organizational systems and resources
- Administered Active Directory, including user account creation, password resets, and account unlocks
- Managed Group Policy assignments and user access controls to maintain security and compliance
- Supported remote users by configuring VPN access and troubleshooting connectivity issues
Education
Bachelor of Science - Cyber Security
Peirce College
Philadelphia, PA12-2022
Skills
- Networking Fundamentals: Basic knowledge of network security, switches, firewalls
- Utilizing SIEMs to monitor logging and alerts
- Linux, MAC and Windows Operating System
- Ticketing Systems: ServiceNow
- Active Directory: user account creation, password resets, group policies
- Ticketing Systems: ServiceNow, Jira
Certification
- COMPTIA SECURITY +
- Google Cybersecurity Certificate
Timeline
Crew Member Technology Support Analyst
Jetblue Airways
10.2023 - Current
IT Help Desk Technician
Allscripts Healthcare
08.2018 - 04.2019
Technical Buyer / Engine Accounts Representative
Jetblue Airways
11.2016 - 09.2023
Bachelor of Science - Cyber Security
Peirce College