VINCE BRAMMELL
Sales Associate
RIVERVIEW,FL
Summary
Highly motivated, team oriented, customer service professional with decades of experience serving customers in both retail and wholesale environments. Very adaptable and able to handle nearly any situation with little to no supervision. Extremely detail oriented and organized with a focus on creating an engaging and enjoyable experience for both customers and peers.
Overview
3
3
years of post-secondary education
25
25
years of professional experience
Work History
Sales Associate
Grainger Industrial Supply
07.2020 - Current
- Assist our customers with any potential needs at our sales and will call counters, including account questions, new account openings, product matching, order placement and product returns/exchanges.
- Receive, manage and organize inbound deliveries from various carriers for storage in our warehouse or customer orders.
- Prepare, pack and ship orders to our customers all over the continental United States.
- Help maintain, clean and organize our showroom area and warehouse.
- Extensive experience with managing warehouse inventory and on various power equipment, including forklifts, personnel lifts and reach trucks.
Onsite Services Representative
01.2018 - 07.2020
- Responsible for maintaining customer relationships, inventory levels and setting up new accounts as part of Grainger’s Keepstock program for various customer sites in central Florida.
- Worked with my site contacts to maintain their stocking levels and keep what they needed in stock, including scanning, ordering and replenishing inventory.
- Did the initial setup/install for many new Keepstock accounts including organizing, setting up bins and shelving, labeling, and installing vending machines.
- Troubleshoot technology issues for the customer related to Grainger, filled and repaired vending machines and help resolve any issues with Grainger’s mobile apps.
- Helped both customers and internal sales partners with a variety of customer service issues and either assisted them or guided them to a solution.
Senior Customer Experience Rep
11.2013 - 01.2018
- Member of our Specialized Customer Support team and work with some of our largest and most complex accounts.
- Complete orders and quotes, answer calls and respond to emails through Salesforce.
- Subject Matter Expert/Lead for Universal Studios, Chromalloy, Belac LLC and Sodexo.
- Create work instructions and lead the way on defining best demonstrated practices for handling these customers.
- Process quotes and orders in the Shipserve web portal for Crowley, specializing in locating and crossing hard to find items.
- Partner extensively with Crowley’s AP department to help them get needed invoices and POD’s to ensure their vessels have what they need and we are paid in a timely fashion.
- Monitor and maintain sourcing inventory levels at my branch for Chromalloy.
- Work closely with internal business partners locally to handle stock outages and emergencies quickly and efficiently.
- Lead the way on getting our Sodexo national account support up and running and effectively transitioned it to a new team once it was stable.
- Consistently demonstrate strong technical skills, product knowledge and experience in clutch situations to support my team and our customers.
Sales Associate
12.2005 - 11.2013
- Worked at our Will Call counter and showroom, helping customers find what they need to get their job done.
- Answered phone calls, placing orders and quotes and quickly and efficiently navigated customers to the appropriate solution to their problem.
- Handled customer faxes and emails in between phone calls while in the office.
- Responsible for setting up and maintaining product displays, known as a display process owner while on the sales counter.
- Helped pick, pack and process Will Call and shipping orders.
Field Inventory Specialist
09.2002 - 12.2005
- Maintained, reviewed and ordered inventory on a daily basis for ten Grainger stores throughout south Florida.
- Ran daily reports and checked customer backorders for accuracy and improved lead times.
- Adjusted stocking levels daily for nearly every frequently purchased item and helped get rid of old items that were taking up valuable warehouse space and not moving.
- Traveled to each of these stores on a quarterly basis and worked closely with the branch managers to help get their inventory levels where they needed to be and maximize storage efficiency.
- Served as field trainer for various company initiatives pertaining to inventory and ordering in SAP.
Customer Service Associate
08.2001 - 09.2002
- Worked in the warehouse and shipping and receiving departments.
- Responsible for organizing and straightening our inventory and monitoring levels on frequently used items to make sure things were running smoothly and product was turning over quickly.
- Shipped and received customer orders and returns, including picking, packing, labeling regular and hazmat shipments.
Procurement Specialist
Bitco International
11.1999 - 08.2001
- Responsible for quoting and sourcing products for various clients including IBM, Timex and General Motors.
- Obtained various complex and hard to find parts, including custom and fabricated items from spec drawings.
- Served as a liaison for our clients to many different types of suppliers.
- Worked very closely with these suppliers to make sure we delivered our customers the right products at the right time to locations here in the US and overseas.
- Helped maintain our database of client orders and quotes, finding what areas we could improve our quote efficiency and retain more client business.
Customer Service Associate
Grainger Industrial Supply
02.1996 - 11.1999
- Worked in all departments during my initial tenure with Grainger, including shipping and receiving, counter sales and in the office.
- Responsible for helping customers and keeping things running smoothly wherever and whenever I was needed.
- Assisted with receiving trailers and putting away stock, packing and shipping products to customers, helping on our sales counter and answering phones.
- Served as credit specialist, releasing or holding customer orders where payment terms had not been met and working with the customer to resolve these issues and get their account back in good standing.
Education
High School Diploma -
King High School
Tampa, FL 08.1988 - 06.1991
Skills
Extensive experience with all current and legacy Microsoft Windows Platforms
Proficient in Word, Excel and PowerPoint
Exceptional Customer Service
Extensive Experience using most Power Industrial Equipment
Warehouse and Inventory Management
Systems experience using SAP, CRM, Cisco and more
Timeline
Sales Associate
Grainger Industrial Supply
07.2020 - Current
Onsite Services Representative
01.2018 - 07.2020
Senior Customer Experience Rep
11.2013 - 01.2018
Sales Associate
12.2005 - 11.2013
Field Inventory Specialist
09.2002 - 12.2005
Customer Service Associate
08.2001 - 09.2002
Procurement Specialist
Bitco International
11.1999 - 08.2001
Customer Service Associate
Grainger Industrial Supply
02.1996 - 11.1999
High School Diploma -
King High School
08.1988 - 06.1991