Experienced, client-focused, and driven professional with a strong background in treatment and recovery of individuals suffering from substance use disorders. Committed to assist individuals in obtaining and sustaining recovery, and achieving a better quality of life. Highly adept in working with individuals from widely varying ethnicities, cultures, and socioeconomic backgrounds.
Overview
8
8
years of professional experience
Work History
Recovery House Manager
Jade Wellness Center
Pittsburgh, PA
04.2024 - Current
Provided individual counseling sessions for residents struggling with addiction-related issues.
Provided leadership and guidance to staff, residents, and outside stakeholders.
Coordinated with mental health professionals on behalf of residents to ensure continuity of care.
Ensured compliance with all applicable laws, regulations, codes, ordinances, rules and standards related to Recovery House operations.
Assisted in developing marketing materials promoting the Recovery House's services.
Established communication protocols between staff members to facilitate timely response to emergency situations.
Maintained positive relationships with local law enforcement agencies to ensure safety of the facility.
Monitored progress of resident recovery plans in accordance with Recovery House standards.
Organized educational events for residents such as lectures on addiction recovery topics or workshops on relapse prevention strategies.
Directed and supported internal case management and client advocacy.
Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
Launched monthly analysis and reported metrics regarding budget, staffing, clinical benchmarking and other operational areas.
Enforced state and federal regulations as well as company policies and procedures for strict compliance.
Monitored daily performance and patient outcomes to maintain quality assurance.
Prepared patients for self-management and decision-making responsibilities.
Managed load of multiple cases on consistent basis.
Performed assessments to determine individual limitations and strengths.
Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Unity Recovery Community Organization-SRO (27 beds + Overnight Shelter) Supervisor
Unity Recovery Community Organization
Pittsburgh, PA
09.2023 - Current
House Management duties and addiction recovery support including mind, body and spirit
Audited individualized recovery wellness plans
Gathered information about useful resources and helped coordinate referrals
Participated in multidisciplinary meetings focused on providing comprehensive assistance
Consistently guaranteed records were completed on time and complied with agency and HIPAA requirements
Cultivated a strong agency reputation within the community by assisting clients with identifying strengths and sharing personal experiences during appointments
Provide case management services to clients, including assessment, planning, and coordination of services
Conduct intake interviews and assessments to determine client needs and develop individualized care plans
Monitor client progress and make necessary adjustments to care plans as needed.
Mental Health Association, Inc, BestLife Clinic - Recovery Coach
Mental Health Association, Inc, BestLife Clinic
Springfield, MA
08.2021 - Current
Developed and implemented individualized recovery wellness plans
Provided group, family and individual counseling to support recovery goals
Gathered information about useful resources and helped coordinate referrals
Participated in multidisciplinary meetings focused on providing comprehensive assistance
Consistently guaranteed records were completed on time and complied with agency and HIPAA requirements
Cultivated a strong agency reputation within the community by assisting clients with identifying strengths and sharing personal experiences during appointments.
Crossroads Treatment Centers-Care Manager
Crossroads Treatment Centers
Pittsburgh, PA
01.2023 - 09.2023
Skillfully provided comfort and care to improve the health and wellbeing for diverse populations and underserved members of the community including uninsured, migrant workers, refugees, immigrants, etc
Properly administer support, encouragement, and mentorship to clients suffering from substance use disorders that promote long-term recovery and a reduced chance of relapse
Coordinate and manage group sessions that allow clients to share experiences and develop authentic peer-to-peer relationships
Organize aftercare programs for patients being discharged
Apply analytical skills to review client records prior to determining treatment programs
Dispense appropriate medications to patients and monitor their progress by conducting urine tests
Accurately maintain the integrity of project logs, reports, and records within the necessary files and database(s)
Educate clients about each stage of the recovery process including pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery
Strategically plan and conduct interviews and drug tests to determine the needs of clients.
Gateway Rehab- Recovery Specialist
Gateway Rehab
Aliquippa, PA
08.2022 - 01.2023
Skillfully provided comfort and care to improve the health and wellbeing for diverse populations and underserved members of the community including uninsured, migrant workers, refugees, immigrants, etc
Properly administer support, encouragement, and mentorship to clients suffering from substance use disorders that promote long-term recovery and a reduced chance of relapse
Coordinate and manage group sessions that allow clients to share experiences and develop authentic peer-to-peer relationships
Organize aftercare programs for patients being discharged.
Mental Health Association, Inc House Manager
Mental Health Association, Inc
Springfield, MA
04.2022 - 07.2022
House Management duties and addiction recovery support including mind, body and spirit
Developed and implemented individualized recovery wellness plans
Provided group, family and individual counseling to support recovery goals
Gathered information about useful resources and helped coordinate referrals
Participated in multidisciplinary meetings focused on providing comprehensive assistance
Consistently guaranteed records were completed on time and complied with agency and HIPAA requirements
Cultivated a strong agency reputation within the community by assisting clients with identifying strengths and sharing personal experiences during appointments
Provide case management services to clients, including assessment, planning, and coordination of services
Conduct intake interviews and assessments to determine client needs and develop individualized care plans
Monitor client progress and make necessary adjustments to care plans as needed
Assist clients in accessing community resources and support services
Maintain accurate and up-to-date client records and documentation
Provide crisis intervention and support as needed
Oversee a staff of up to 5 individuals who also work at the house throughout the week.
Gandara Center - Recovery Coach
Gandara Center
Springfield, MA
04.2021 - 08.2021
Skillfully provided comfort and care to improve the health and wellbeing for diverse populations and underserved members of the community including uninsured, migrant workers, refugees, immigrants, etc
Properly administer support, encouragement, and mentorship to clients suffering from substance use disorders that promote long-term recovery and a reduced chance of relapse
Coordinate and manage group sessions that allow clients to share experiences and develop authentic peer-to-peer relationships
Organize aftercare programs for patients being discharged.
Behavioral Health Network, Inc Addiction Counselor
Behavioral Health Network, Inc
Springfield, Massachusetts
01.2021 - 04.2021
Skillfully provide comfort and care to improve the health and well-being for diverse populations and underserved members of the community including uninsured, migrant workers, refugees, immigrants, etc
Properly administer support, encouragement, and mentorship to patients suffering from substance abuse disorders that promote long-term recovery and a reduced chance in relapse
Coordinate and manage group sessions that allow patients to share experiences and develop authentic peer-to-peer relationships
Organize aftercare programs for patients being discharged
Apply analytical skills to review client records prior to determining treatment programs
Dispense appropriate medications to patients and monitor their progress by conducting urine tests
Accurately maintain the integrity of project logs, reports, and records within the necessary files and database(s)
Educate patients about each stage of the recovery process including pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery
Strategically plan and conduct interviews and drug tests to determine the needs of patients.
Caring Health Center, Inc - Substance Use Disorder Specialist/Community Health Worker
Caring Health Center, Inc
Springfield, Massachusetts
01.2018 - 01.2021
Skillfully provided comfort and care to improve the health and wellbeing for diverse populations and underserved members of the community including uninsured, migrant workers, refugees, immigrants, etc
Properly administer support, encouragement, and mentorship to clients suffering from substance use disorders that promote long-term recovery and a reduced chance of relapse
Coordinate and manage group sessions that allow clients to share experiences and develop authentic peer-to-peer relationships
Organize aftercare programs for patients being discharged
Apply analytical skills to review client records prior to determining treatment programs
Dispense appropriate medications to patients and monitor their progress by conducting urine tests
Accurately maintain the integrity of project logs, reports, and records within the necessary files and database(s)
Educate clients about each stage of the recovery process including pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery
Strategically plan and conduct interviews and drug tests to determine the needs of clients.
Behavioral Health Network, Inc Certified Peer Recovery Specialist
Behavioral Health Network, Inc
Springfield, Massachusetts
01.2017 - 01.2018
Offered direct and indirect clinical supportive services during one-on-one and Substance Use Disorder group sessions within a culturally diverse community in an attempt of reducing risk and escalated crises
Played a vital role in ensuring that clients completed the Wellness Recovery Action Plans and peer support programs to facilitate symptom, medication, and stress management and education
Utilized available community resources when recommending additional treatments to clients
Consistently guaranteed records were completed and complied with agency protocols and stakeholders' expectations and standards
Cultivated a strong agency reputation within the community by assisting clients with identifying positive behavioral choices and sharing personal experiences during group sessions.
Western Mass. Recovery Learning Community - Intentional Peer Support Specialist
Western Mass. Recovery Learning Community
Springfield, Massachusetts
11.2016 - 01.2018
Actively assisted community members with achieving their recovery goals and objectives by frequently overseeing and monitoring their progress during one-on-one and Substance Use Disorder group sessions
Proactively determined client needs and collaborated with team members in giving support and creating coping strategies that encouraged recovery.
Education
Bachelor of Science - Human Services, Substance Use Disorder
Southern New Hampshire University
Manchester, NH
05-2025
Certified Recovery Specialist - Substance Use Disorder Recovery
Pennsylvania Certification Board
Harrisburg
08-2024
Certified Community Health Worker - Human Services
Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)