Summary
Overview
Work History
Education
Skills
Timeline
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Vince DeLellis

Carson City,Nv

Summary

Proven track record in enhancing customer satisfaction and engagement, notably at The Home Depot Inc, through strategic inventory management and exceptional service. Skilled in MS Office and relationship building, I've significantly improved operational efficiencies and fostered positive customer relationships. Achievements include streamlining processes to reduce waste and implementing customer-centric strategies that bolstered repeat business.

Overview

32
32
years of professional experience

Work History

Associate

The Home Depot Inc
03.2020 - 09.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
  • Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
  • Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
  • Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
  • Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
  • Used POS system to compute and receive payments for rentals.
  • Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • Inspected and tested tools to locate worn and damaged parts and malfunctions.
  • Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Performed routine maintenance on rental tools to guarantee their safety and reliability for each user.
  • Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.

Overnight Stocker

Raley's Supermarket
06.2019 - 10.2019
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Mail Carrier

USPS
04.2019 - 08.2019
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.

Customer Service Manager

Jack Engle & Co.
10.1992 - 12.2018

  • Started in Yard sorting and identifying metal
  • Moved up to operating Baler, Briquetter, shredder, using bobcat, front end loader, forklifts from 10 ton to 80 ton.
  • Became dispatcher and weightmaster for all outbound and inbound loads.
  • Worked with yard manager to set requirement of that day to fulfill orders.
  • Became Customer Service Manager with a 97% retention rate for 20+ years.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Boosted customer retention rates through personalized follow-up strategies.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
  • Developed customer service manual to standardize procedures across all departments.
  • Collaborated with IT department to streamline customer data management.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree - Metallurgy

Don Bosco Technical Institute
Rosemead, CA
08.1976

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Relationship Building
  • Courteous and Professional
  • Oral communication
  • Client Engagement
  • Data Entry
  • MS Office
  • Order Fulfillment
  • Customer Relationship Management (CRM)
  • Forklift
  • Pallet Jack
  • Skid Loader
  • Front end loader
  • Baler
  • Shredder

Timeline

Associate

The Home Depot Inc
03.2020 - 09.2024

Overnight Stocker

Raley's Supermarket
06.2019 - 10.2019

Mail Carrier

USPS
04.2019 - 08.2019

Customer Service Manager

Jack Engle & Co.
10.1992 - 12.2018

No Degree - Metallurgy

Don Bosco Technical Institute

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Vince DeLellis