Vince Diaz
Balch Springs,TX
Summary
Hardworking Appraiser successful at conducting a large number of appraisals each month. Eager to achieve business objectives and deliver accurate valuations to clients. Looking for new professional opportunity with long-term potential.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Proximity/SSRT Appraiser
State Farm
, TX
04.2023 - Current
- Review Select Service shop estimates to ensure compliance with agreements.
- Discussed guidelines set by agreement when Select Service shops were not compliant.
- Assisted Select Service shops by handling calls on the Select Service Support Line, addressing their queries about teardown and estimatic matters.
- Review and analyzed vehicle damage to determine repair costs.
- Analyze parts availability, labor costs, and other factors that affect the appraisal process.
- Appraise wide range of vans, light trucks and passenger cars.
- Resolve repair cost inquiries, assisting appraisers for second opinions to resolve disagreements.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Reviewed factual information to determine costs to repair applicable damages.
- Evaluated different repair methodologies to create repair estimates for damages.
Body Shop Estimator
Caliber Collision
Santa Fe Springs, CA
10.2022 - 04.2023
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Documented any discrepancies between initial estimate and actual repair costs as they arose.
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Advised customers of repair plans, discussing payment options to finalize work orders.
General Manager
Classic Collision Center
Norco, CA
06.2021 - 10.2022
- Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Analyzed sales data to identify trends in customer demand for specific types of repair services.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Developed strategies to increase profitability and efficiency in the shop.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Hired and trained technicians, monitoring and evaluating job performance.
- Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
- Engaged with customers to resolve escalated issues, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
Auto Body Estimator
McCoy Mills Ford
Fullerton, CA
12.2015 - 06.2021
- Ensured that all estimates were within the company's established guidelines for pricing and profitability.
- Utilized specialized software programs such as CCC One Estimating System or Mitchell Repair Estimating System when creating estimates.
- Compiled comprehensive reports detailing required repairs and estimated costs.
- Created accurate estimates for body repair work on customer vehicles.
- Responded promptly to customer inquiries regarding their auto body repair estimates.
- Advised customers of repair plans, discussing payment options to finalize work orders.
Education
Auto Estimating
Cerritos College
Norwalk, CASkills
- Estimate Preparation
- Problem-solving aptitude
- Professionalism
- Quality Control
- Effective Communication
- Analytical Skills
- Client Communication
- Visual inspections
- Self Motivation
- Teamwork and Collaboration
- Goal Setting
- Attention to Detail
Languages
Spanish
Native/ Bilingual
Certification
- ICAR
- New York Appraisers License
- Vermont Appraiser License
- Connecticut Appraiser License
- Delaware Appraiser License
- Pennsylvania Appraiser License
Timeline
Proximity/SSRT Appraiser
State Farm
04.2023 - Current
Body Shop Estimator
Caliber Collision
10.2022 - 04.2023
General Manager
Classic Collision Center
06.2021 - 10.2022
Auto Body Estimator
McCoy Mills Ford
12.2015 - 06.2021
Auto Estimating
Cerritos College
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