Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Interests
Timeline
Generic

Vince Elder

Baltimore,MD

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

2025
2025
years of professional experience

Work History

Receiving Manager

Target
10.2023 - Current
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted inventory removals on manufacturer recalled items to assure customer safety and merchandise quality.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
  • Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
  • Operated Work Assist Vehicles (Waves), manual as well as electric pallet jacks, as well as stackers to move items around warehouse.
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Ensured proper handling of hazardous materials, adhering to company guidelines and regulations.
  • Assisted new employees with training on baler operations, emphasizing safety protocols and procedures.
  • Managed the disposal of non-salvageable items in compliance with environmental regulations, reducing the company''s ecological footprint.

Assistant Manager

Game Stop
01.2019 - 06.2020


  • Instrumental in earning one of my stores a 'Prestige' rating for excellent customer service and product knowledge.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Senior Game Advisor

GameStop
03.2016 - 01.2019
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Increased store revenue through upselling techniques and promoting add-on products.
  • Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
  • Trained new employees on store policies, procedures, and sales strategies for optimal performance.
  • Looked for ways to improve customer experience, sales and store operation.
  • Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
  • Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
  • Contributed to a cohesive team atmosphere by maintaining open communication channels with colleagues and promoting a positive work culture.
  • Monitored loss prevention efforts within the store, reducing instances of theft or vandalism.
  • Acknowledged for exceptional performance and dedication to the role, receiving multiple recognitions from management and peers.
  • Maintained clean and orderly store throughout work shift.
  • Proven track record exceeding sales goals and customer satisfaction ratings.
  • Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
  • Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
  • Operated cash register, capably transacting sales, returns, refunds and exchanges.
  • Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.

Shelf Stocker

Target
10.2020 - 02.2022
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.

Vinyl Record Press Operator

Studio 4 Vinyl
04.2022 - 10.2022
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Promptly removed completed loads from press.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
  • Packaged large quantity orders for many high profile clients, assuring quality of each individual item prior to shipping.

Merchandise Liaison

Otakorp, Inc.
01.2010 - 11.2022
  • As part of the Publications department, I work year-round with a team of artists and designers to create all published materials and sold goods relating to Otakorp and Otakon
  • Using a variety of software programs, we create graphics, write content, and layout all publications, ranging from t-shirts and advertisements to signs and program books.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • I served as the primary point of contact, fostering strong relationships between internal teams and external partners.

Matsuri Chairman

Otakorp, Inc.
01.2016 - 11.2019
  • Chaired the committee to produce a one-day festival (The Matsuri) bringing many incredible national and international music artists to Baltimore, and achieving the largest attendance to date of over three thousand people.

Office Manager

AAA Proserv Plus
01.2015 - 01.2016
  • Managed all office-related operations including organizing and filing documents, handling all incoming and outgoing mail, managing office phones, invoicing clients, typing reports, and running computer searches for information to help the process servers in the field.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Call Center Representative

NiteMoves Clerks
01.2006 - 01.2008
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained a close relationship with assigned couriers in order to make sure deliveries are performed in a timely and efficient manner.

Courier Runner

Jeff Kittinger
  • Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
  • Developed strong relationships with clients through courteous and professional interactions during pickups and deliveries.
  • Improved delivery efficiency by optimizing route planning and time management strategies.
  • Ensured packages were handled with care, minimizing damages and loss during transit.
  • Verified package information to check for accuracy and completeness.
  • Efficiently completed high-volume orders during peak business periods without compromising delivery times or quality of service.
  • Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and dropoffs.

Barista

Jumpin Juice And Java
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

High School Diploma -

Northern High School
Baltimore, MD

Skills

  • Attention to detail

  • Multitasking

  • Problem-solving

  • Customer service

  • Creative thinking

  • Self motivation

  • Stock replenishment

  • Data entry

  • Teamwork and collaboration

  • Handheld scanning devices

  • Customer relations

  • Warehouse operations

Volunteer Experience

Matsuri Chairman, Otakorp, Inc., 2017, Chaired the committee to produce a one-day festival (The Matsuri), Bringing many incredible national and international music artists to Baltimore, Achieving the largest attendance to date of over three thousand people

Languages

English
Native or Bilingual

Interests

  • Animal Care
  • Exploring various forms of art, such as music production, songwriting, and video editing, to nurture creativity and personal growth
  • Digital Art and Animation
  • Video Gaming
  • Virtual Reality

Timeline

Receiving Manager

Target
10.2023 - Current

Vinyl Record Press Operator

Studio 4 Vinyl
04.2022 - 10.2022

Shelf Stocker

Target
10.2020 - 02.2022

Assistant Manager

Game Stop
01.2019 - 06.2020

Senior Game Advisor

GameStop
03.2016 - 01.2019

Matsuri Chairman

Otakorp, Inc.
01.2016 - 11.2019

Office Manager

AAA Proserv Plus
01.2015 - 01.2016

Merchandise Liaison

Otakorp, Inc.
01.2010 - 11.2022

Call Center Representative

NiteMoves Clerks
01.2006 - 01.2008

Courier Runner

Jeff Kittinger

Barista

Jumpin Juice And Java

High School Diploma -

Northern High School

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Vince Elder