Vincent Gibbons
Pittsburgh,PA
Summary
Highly motivated. Excellent Communicator. Significant leadership experience with 100+ direct and indirect reports in umbrella. Lengthy Distribution, Logistics, Shipping, Receiving, Warehousing, Supply Chain, Buying, DME, Fleet Management, Cold Chain Packout and Business Building.
Overview
7
7
years of professional experience
Work History
Senior Manager, Distribution & Operations
UPMC Chartwell Pennsylvania
12.2021 - Current
- Sets the vision for the overarching business across 5 pharmacy sites for non clinical operations
- Works as a key stakeholder in the recruitment, hiring, training, and mentoring process of greater than 100 employees
- Builds the non clinical operational service benchmarks for each facility
- Works directly with C.O.O., VP Pharmacy Ops, and other Senior leaders to sustain and foster service excellence
- Oversees specialty and infusion pharmacy buying and supply chain workflow, warehousing, order fulfillment, logistics, distribution, DME, and inbound and outbound shipping parcel with both internal and external parties
- Created and implemented new courier contracts across the Chartwell landscape delivery footprint to implement pricing optimization and customer/ patient service excellence
- Hired, Promoted, trained, and mentored a team of three supervisors to morph them into new roles within the Chartwell/ UPMC structure under my purvey
- Created slot rotational order picking for Warehouse Assistants to achieve best practice and focus driven results that lead to 15% reduction in errors and 20% reduction in manpower for KPI benchmarks
- Sat on hiring/ onboarding committee of all final candidate selections thru interview process
- Signed off on all Pharmacy and Operational new hires before offers went out
- Crafted delivery footprint for the Pittsburgh, Altoona and Erie pharmacy distribution branches to improve service level and zip code manifestation for last mile delivery service related to patient care.
Manager, Distribution & Operations
UPMC Chartwell Pennsylvania
12.2020 - 12.2021
- Manages all aspects of the Distribution process
- Directly responsible for all outbound delivery activities at all Chartwell PA branch locations
- Also has direct oversight over Warehouse Assistants, Dock Supply Chain Receivers and DME Department
- Directly assists, mentors, coaches, and leads a team of supervisors to manage a staff of Patient Delivery Reps and Dispatchers to achieve overarching chain of delivery service thresholds
- Responsible for budgetary and capital expenditures, as applicable, to better the organization
- Relied upon to hit KPI’s across a wide scope of responsibility at each region to sustain Pharmacy and Ancillary operational outcomes
- Oversees Fleet Operations in accordance with DOT and other regulations
- Directly and Indirectly manages a staff of 75+ personnel across 3 pharmacy distribution centers in Northern, Western and Central Pennsylvania
- Work closely with Senior Leadership on new endeavors and projects
- Reports directly to Chief Operating Officer on capital projects and operational procedures to grow the business and achieve key benchmarks
- Plan, organize and implement new operational processes and procedures both within the scope of the departments I oversee and the Chartwell/ UPMC organization
- Continues majority of responsibilities from previous Supervisory position below.
Distribution/ Warehouse Supervisor
UPMC Chartwell Pennsylvania
02.2017 - 12.2020
- Direct all aspects of the distribution of IV home infusion, Specialty and enteral therapy medications and supplies to internal and external customers
- Manage a workforce of drivers, shippers, dispatchers, and pickers of 30+ employees and three separate site branches in Western and Central Pennsylvania
- Coordinate resources and processes for delivery of product to patient homes, clinics and hospitals on a 24/7 basis
- Deal directly with patients, referral sources and liaison agencies to the triaging and troubleshooting of complaints, while problem solving across a fast paced and ever evolving spectrum
- Work closely across a wide band width of departments to directly service patients using UPS, driver, and third-party courier sources to generate delivery in a timely, accurate and accountable manner
- Directly responsible for overseeing a 4+ million dollar a year shipping contract with UPS
- Oversaw 148,000+ medical deliveries from the distribution team over this past year utilizing a variety of resources for direct patient point of delivery
- Was instrumental in lowering operating expenses through UPS contract negotiation and onboarding of additional staff positions to curtail overtime spend
- Received the highest employee satisfaction threshold score of 92% for 2018 and 94% in 2020 within the UPMC Chartwell Organization
- This employee satisfaction directly measured employee engagement, retention, and supervisor management style.
Education
Serra Catholic High School
03.2016
Bachelor of Arts - Corporate Communications, Business Management, Marketing
Penn State University
01.2008
Skills
- Shipping 18 years
- Dispatching 18 years
- Fleet Management 15years
- DME Management 3 years
- Supply Chain and buying oversite 1 year
- People Leader/ Direct Reports 10 years
- Dept(s) Head 3 years
Timeline
Senior Manager, Distribution & Operations
UPMC Chartwell Pennsylvania
12.2021 - Current
Manager, Distribution & Operations
UPMC Chartwell Pennsylvania
12.2020 - 12.2021
Distribution/ Warehouse Supervisor
UPMC Chartwell Pennsylvania
02.2017 - 12.2020
Serra Catholic High School
Bachelor of Arts - Corporate Communications, Business Management, Marketing
Penn State University
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