VINCENT GUTIERREZ
El Paso,TX
Summary
Seeking an opportunity in either management, operations, or customer service with a potential for upward leadership. Exemplify high quality customer service. Take initiative to improve a team or add value to a company environment. A self-motivated, team player with a willingness to learn and grow professionally and personally. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Specialist / Order Writer
Whole Foods Market
03.2024 - Current
- Analyzed data for potential to maximize department growth.
- Led frontline of ordering product to generate department sales.
- Oversaw daily operations of busy office environment, ensuring tasks were completed efficiently and accurately.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Purchased, merchandised, and conducted periodic inventory.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Store Receiver
Whole Foods Market
12.2019 - 03.2024
- Performed receiving, accounting and distribution operations of incoming product for whole store
- Cross referenced purchase orders with supplier invoices.
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Reduced product loss by implementing proper storage techniques for perishable items and maintaining clean work environment.
- Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
- Increased productivity with effective multitasking skills while managing multiple priorities in fast-paced retail setting.
- Contributed to well-organized backroom area, helping to facilitate efficient flow of merchandise throughout store.
- Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
Golf Teammate
Dick’s Sporting Goods
06.2023 - 12.2023
- Learning all areas of store.
- Have knowledge on newest products and what we are pushing to our clientele.
- Offer special order services and/or in-store services for all golf equipment.
- In charge of daily trucks and new products that needed to be displayed and merchandised in our store and regional guidelines.
- Assisted with instruction programs, helping novice players develop their skills and confidence on the course.
- Managed inventory of golf equipment, ensuring adequate stock for patrons'' needs.
Cash Office Team Member
Whole Foods Market
07.2022 - 08.2023
- Responsible for accuracy in cash office to include reconciling and balancing cash on hand and in safe, daily preparation of money distribution, bank deposits, change orders.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Specialist / Order Writer
Whole Foods Market
09.2020 - 07.2022
- Analyzed data for potential to maximize department growth
- Led frontline of ordering product to generate department sales
- Purchased, merchandised, and conducted periodic inventory.
Customer Service Team Member
Whole Foods Market
08.2018 - 12.2019
- Provided bilingual support for front-end department to assist customers during check out process, performed all register functions, and worked customer service desk.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Assistant Store Manager
Cricket Wireless
01.2018 - 07.2018
- Performed daily managerial duties to include communication with store and regional leadership, team management, and prepared daily bank deposits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Guest Services
El Paso Chihuahuas Baseball Club
01.2015 - 01.2016
- Provided excellent, bilingual customer service to ensure the best ballpark experience.
Education
Logistics - Operations And Supply Chain Managment -
University of Texas – El Paso
El Paso, TX05.2026
Distinguished Achievement Diploma -
El Paso High School
El Paso, Texas01.2016
Skills
- Fluent in English – Spanish
- Resourceful, detailed and solutions-oriented
- Strong organization and interpersonal skills
- Highly adaptable and coachable
- Organized self-starter
- Dependable and consistent
- Customer Relations
- Documentation Management
- Expert Problem Solving
- Supply Management
- Project Planning
- Process Improvement
Volunteer Experience
- Ciudad Nueva, 2015, 2016, Assisted in after school program for children providing tutoring, homework help, and sport activities. Provided meals and ensured transportation for children.
- El Paso Independent School District – Migrant Program, 2016, 2022, Served as virtual and face-to-face math tutor for secondary migratory students. Assisted with backpack and school supply distributions.
Timeline
Specialist / Order Writer
Whole Foods Market
03.2024 - Current
Golf Teammate
Dick’s Sporting Goods
06.2023 - 12.2023
Cash Office Team Member
Whole Foods Market
07.2022 - 08.2023
Specialist / Order Writer
Whole Foods Market
09.2020 - 07.2022
Store Receiver
Whole Foods Market
12.2019 - 03.2024
Customer Service Team Member
Whole Foods Market
08.2018 - 12.2019
Assistant Store Manager
Cricket Wireless
01.2018 - 07.2018
Guest Services
El Paso Chihuahuas Baseball Club
01.2015 - 01.2016
Logistics - Operations And Supply Chain Managment -
University of Texas – El Paso
Distinguished Achievement Diploma -
El Paso High School
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