Vince Heiss
Post Falls,ID
Summary
Encouraging manager and analytical problem-solver with a unique talent for team building, leadership, and motivation. Excellent customer relations aptitude and relationship-building skills to positively impact company success through independent decision-making skills and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Accomplished Enterprise Account Executive thriving in fast-paced, demanding sales environments. Focus on meeting client enterprise technology needs with the best product selection while leveraging account expansion opportunities and driving new business development.
Overview
14
14
years of professional experience
Work History
Operations Manager
Digital Lizard
09.2023 - Current
- Collaborated with sales teams to plan and organize production schedules.
- Oversee digital print production, encompassing press, finishing, and shipping stages.
- Implemented and maintained quality control measures, ensuring high-quality output.
- Set goals, assigned responsibilities and provided guidance to optimize team performance.
- Inventory management: Monitoring and managing inventory levels of raw materials, supplies and finished products. This includes forecasting demand, coordinating with suppliers, and optimizing inventory turnover.
- Conducted analysis on costs to streamline spending without compromising quality
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Keystone Automotive
03.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Enterprise Account Executive
UPS
07.2015 - 02.2021
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Developed creative solutions to meet individual client needs.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
Account Executive
UPS
05.2011 - 06.2015
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
Sales Support Representative
UPS
02.2011 - 04.2011
- Performed data entry for sales figures, metrics and other customer data.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
Education
Bachelor Of Science - Communications, Liberal Studies
Northern Arizona University
Flagstaff, AZ05.1999
Skills
- Interpersonal Skills
- Executive Leadership
- Sales Quota Achievement
- Profit and Loss Accountability
- Creative Solutions
- Account Management
- Negotiation and Persuasion
- Sales Strategies Implementation
- Strong Relationships
- Pipeline Development
- Prospecting and Cold Calling
- Business Acumen
- Customer Relationships
- Negotiation
- Personnel Accountability
Timeline
Operations Manager
Digital Lizard
09.2023 - Current
Operations Manager
Keystone Automotive
03.2021 - 07.2023
Enterprise Account Executive
UPS
07.2015 - 02.2021
Account Executive
UPS
05.2011 - 06.2015
Sales Support Representative
UPS
02.2011 - 04.2011
Bachelor Of Science - Communications, Liberal Studies
Northern Arizona University
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