Vince Herrera
Henderson
Summary
Proven Service Technician with a track record of enhancing customer satisfaction and retention at Select Heating And Air through expert installation, repair, and preventive maintenance. Skilled in troubleshooting and customer service, I excel in fast-paced environments, ensuring high-quality workmanship and efficient problem resolution. Demonstrated ability to improve first-time fix rates and reduce equipment downtime, showcasing attention to detail and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Service Technician
Select Heating And Air
09.2023 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Service Technician
Air Control Systems
03.2019 - 02.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Manager
SMK Heating & Air
06.2010 - 02.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Tile Installer
Coastal Tile
01.2005 - 11.2009
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
- Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
- Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
- Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
Education
High School Diploma -
El Modena High School
06.2005
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
Timeline
Service Technician
Select Heating And Air
09.2023 - Current
Service Technician
Air Control Systems
03.2019 - 02.2023
Service Manager
SMK Heating & Air
06.2010 - 02.2018
Tile Installer
Coastal Tile
01.2005 - 11.2009
High School Diploma -
El Modena High School
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