Vince Laleau
Cocoa,FL
Summary
Detail-oriented IP Network Technician skilled in monitoring and troubleshooting network infrastructures to ensure optimal availability. Experienced Control Specialist with a strong background in enhancing operational processes and implementing control systems in compliance with industry standards. Recognized for proactive problem-solving and critical thinking, contributing to improved process efficiency and reduced risk.
Overview
3
3
years of professional experience
Work History
Senior IP Network Control Specialist
L3Harris
Melbourne, FL
06.2024 - 03.2025
- Monitored, analyzed, and troubleshot network problems within operations center using network management and monitoring tools to ensure consistent network performance.
- Utilized diverse testing methods to remotely analyze fractional Enterprise Data networks, including fractional T1, T1, fractional T3, and T3 connections.
- Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
- Coordinated with internal and external teams to resolve network issues promptly while maintaining clear communication with customers.
- Provided technical support for large private communications network, serving as first line of support for customer and field calls into operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
NETWORK OPERATIONS TECHNICIAN
Presidio
Orlando
03.2024 - 06.2024
- Oversaw monitoring and management of network, datacenter, security, and voice technologies such as Cisco, VMWare, Palo Alto, Juniper, F5, HP, NetApp, and others.
- Provided remote hardware/software support, maintaining documentation and support logs throughout triage process.
- Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
- Collaborated with advanced engineering groups and vendors to escalate technical issues, update customers, and resolve incidents across multiple teams.
- Coordinated with telecommunication, hardware, and software vendors to resolve issues on behalf of customers, offering regular progress updates to incident stakeholders.
NETWORK OPERATIONS TECHNICIAN
Granite Telecommunications LLC
Orlando, FL
03.2023 - 11.2023
- LAN/WAN installation, configuration, and support Cisco routers and switches.
- Monitor network devices for packet loss, latency, signal level drops, and outages.
- Collaborate with internal workflow specialist to resolve trouble tickets.
- Remotely guide customers through layer 1 troubleshooting steps.
- Contact LEC to set up tag and locate/dispatches for customers.
- Performed troubleshooting of complex hardware and software issues related to networks.
- Collaborated with team members in order to provide timely resolution for customer inquiries.
PC Support Technician
All Points
Merritt Island
05.2022 - 03.2023
- Provide support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for PC's, Mac's, and other computer peripherals linked to networks.
- Maintained inventory of all computers and equipment in the organization including laptops, desktops and servers.
- Diagnosed hardware failures or malfunctions through testing devices such as printers and scanners.
- Installed, configured and maintained Windows OS on PCs and laptops in both physical and virtual environments.
Education
Associate of Arts -
Eastern Florida State College
Melbourne 06.2015
High School Diploma -
Bayside Highschool
Palm Bay05.2012
Skills
- Network Troubleshooting
- Network configuration
- TCP/IP protocols
- Routing Protocols
- OSPF
- BGP
- MPLS
- Broadband solutions
- Fast-paced adaptability
- Call center experience
- IP Networking
- Ticket management
- VLAN configuration
Timeline
Senior IP Network Control Specialist
L3Harris
06.2024 - 03.2025
NETWORK OPERATIONS TECHNICIAN
Presidio
03.2024 - 06.2024
NETWORK OPERATIONS TECHNICIAN
Granite Telecommunications LLC
03.2023 - 11.2023
PC Support Technician
All Points
05.2022 - 03.2023
Associate of Arts -
Eastern Florida State College
High School Diploma -
Bayside Highschool