Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vince Lee

San Bernardino,CA

Summary

Dynamic and results-driven Sales Manager with over 7 years of experience leading high-performing teams, developing strategic sales plans, and driving revenue growth. Proven ability to analyze market trends, build strong client relationships, and implement data-driven strategies to exceed sales targets. Skilled in cross-functional collaboration, team development, and operational excellence. Strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management. Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards.

Overview

24
24
years of professional experience

Work History

Quality Assurance Analyst

Sumitomo Rubber North America
06.2024 - Current
  • Collect raw data to analyze by inspecting, cleansing, transforming and modeling data to discover useful information to draw conclusions and support decision-making
  • Analyze the data to determine how well the data answers the original question/s and what recommendation could be made or changed
  • A clear understanding of our operations with the ability to work with various departments to find the proper solutions for our business needs
  • Identify data trends and insights to solve immediate business problems
  • Collaborated with cross-functional teams to identify and resolve quality issues during production phases.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Sr. Operations Analyst

Wells Fargo
06.2018 - 05.2024
  • Mentored junior analysts, fostering skill development and knowledge sharing.
  • Setting both short- and long-term goals for team goals and career development
  • Led cross-functional teams to streamline workflows and enhance service delivery.
  • Prepare readiness to discuss pre-requirements for project planning
  • Analyze, assess, document, and track business requirements per line of business needs on which products need support and rebuilding
  • Always trying to find a new effective and strategic method to work with various departments to ensure all requirements are met while maintaining regulation requirements and departments performance
  • Utilized advanced analytics tools to support decision-making processes across departments.

Operations Project Analyst

Bank of America
01.2011 - 10.2016
  • Assigned to Special Projects; A small unit which serves various departments’ needs by analyzing data and meeting with executives to see where the department can develop into a more streamlined process.
  • Responsible for day-to-day analysis by researching and resolving various problems with different dept
  • Analyzing assembled data to define and resolve complex problems based on line of business and as well as general project guidelines
  • Research and document organizational reviews, workflow analysis, and management
  • Responsible for performing quality audits to ensure documentation accuracy and completeness
  • Explain and interpret project procedures by having a well-known knowledge of operation needs by administering defined procedures, analysis and report generation, and exception processing
  • Assign remediation tasks to responsible parties to ensure corrections are made appropriately and to complete remediation on behalf of line of business
  • Work on various projects related activities as required by the department
  • Monitored project progress, identifying potential risks and recommending mitigation strategies.
  • Utilized advanced analytical tools to generate insights, driving strategic initiatives across multiple business units.
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.

Regional Sales Manager

T-Mobile
02.2003 - 12.2010
  • Managed and oversaw daily operations of 8 retail stores with over 40 associates
  • Led and mentor a team of 8 sales managers by ensuring that they are motivated and equipped to meet their goals.
  • Developed and executed training programs for sales teams, improving product knowledge and performance.
  • Responsible for developing and implementing strategic sales plans to achieve targets and revenue growth
  • Analyze market trends and competitor activities to identify new business opportunities and adjust sales strategies accordingly
  • Build and maintain strong relationships with the clients as well as negotiate deals and resolve customer concerns and needs
  • Set sales targets, monitor team performance, and evaluate the effectiveness of sales strategies to ensure alignment with company objectives
  • Manage co-op marketing between business and clients to promote products while sharing the financial burden and resources

Automotive Service Technician/Advisor

Automotive Services
09.2001 - 01.2003
  • Strong analytical skills to troubleshoot and resolve vehicle issues efficiently
  • Diagnosing and identifying problems with vehicles
  • Repair vehicle systems, such as brakes, steering and carrying out regular maintenance as well as preventive maintenance
  • Provide a clear explanation of automotive repairs and issues to clients with a clear estimate and recommendations for services
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.

Education

Some College (No Degree) - Business Major

Chaffey Community College

Glendale High School

Skills

  • Operations Management, Leadership & Team development
  • Strategic Planning, Budgeting & Forecasting
  • Leadership & Team development provide guidance to others regarding procedural, technical and/or operational updates and changes
  • Ability to meet production, quality and service standards along with providing direct coaching and Vendor Relations
  • Technology and Data-Driven Decision-Making by using Oracle, Power BI, Microsoft SQL, MicroStrategy & Office; Excel (Pivot Tables, lookups & data charts), Word, and PowerPoint
  • Ability to adapt and work in a fast-paced, high-volume environment, while delivering end results in a fashionable time
  • Comfortable with handling high levels of responsibilities and challenges Take ownership, self-motivated and highly organized

Languages

Korean
Native or Bilingual

Timeline

Quality Assurance Analyst

Sumitomo Rubber North America
06.2024 - Current

Sr. Operations Analyst

Wells Fargo
06.2018 - 05.2024

Operations Project Analyst

Bank of America
01.2011 - 10.2016

Regional Sales Manager

T-Mobile
02.2003 - 12.2010

Automotive Service Technician/Advisor

Automotive Services
09.2001 - 01.2003

Some College (No Degree) - Business Major

Chaffey Community College

Glendale High School

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