Summary
Overview
Work History
Education
Skills
LEADERSHIP
Timeline
Generic

VINCE LEONARD

Troy,USA

Summary

Dynamic and results-driven professional with a proven ability to excel in fast-paced, ever-changing environments. Recognized for exceptional problem-solving skills and a proactive approach to identifying and resolving issues, consistently optimizing processes to support team objectives. Detail-oriented team player adept at managing multiple projects simultaneously while maintaining high standards of accuracy and customer satisfaction. Strong organizational and communication skills enhance the ability to work independently or collaboratively, ensuring deadlines are met with excellence.

Overview

13
13
years of professional experience

Work History

APPLICATIONS LEAD

USLBM
11.2024 - Current
  • APPLY EXPERT TECHNICAL SKILLS AND KNOWLEDGE AND EXHIBIT EXPERT TROUBLESHOOTING TECHNIQUES IN THE SUPPORT OF IT TECHNOLOGIES THAT COULD INCLUDE, BUT ARE NOT LIMITED TO, VARIOUS IT SOFTWARE APPLICATIONS AND THEIR UNDERLYING PLATFORMS ACROSS USLBM.
  • RESPONSIBLE FOR USERS UNDER THE CLOUD (AZURE) HAVE FULL ACCESS TO NECESSARY APPLICATION.
  • UTILIZE GTS TO MAKE CHANGES TO MARKETS.
  • RESPONSIBLE FOR MANAGING USER’S SERVER CONNECTIONS.
  • ENSURE APPLICATION PERFORMANCE MEETS BUSINESS REQUIREMENTS THROUGH APPLICATION PERFORMANCE MONITORING AND SYSTEM CONFIGURATION AND TUNING.
  • DEFINE AND DOCUMENT ISSUE ROOT CAUSES AND RECOMMEND PERMANENT REMEDIATION.
  • WORK WITH IT ASSOCIATES AND BUSINESS PARTNERS TO IDENTIFY OPPORTUNITIES AND ADJUST IT SERVICES ACCORDINGLY.
  • RESPONSIBLE FOR MAINTAINING CONSISTENT AND PROFESSIONAL CUSTOMER SERVICE AND COMMUNICATION WITH END USERS AND IT ASSOCIATES.
  • PROVIDE TIMELY STATUS AS NEEDED TO END USERS AND FELLOW IT ASSOCIATES WHEN WORKING TO RESOLVE AN INCIDENT.
  • ASSIST IT MANAGEMENT AND SENIOR IT TECHNICAL STAFF IN DEVELOPING DEPARTMENTAL SERVICE GUIDELINES AND OPERATING PROCEDURES.
  • ASSIST USER’S WITH VDI ISSUES.
  • PARTICIPATE IN SPECIAL PROJECTS OR STRETCH ASSIGNMENTS AS REQUIRED; EXECUTE PROJECTS TO IMPROVE SYSTEMS AND OPERATIONS.
  • PROVIDE TECHNICAL ASSISTANCE, GUIDANCE, AND LEADERSHIP TO OTHER ANALYSTS AND IT ASSOCIATES.
  • ENSURE CURRENT APPLICATIONS AND SERVICES ARE UPDATED AND ALONG WITH THE IMPLEMENTATION OF NEW APPLICATIONS.
  • CREATE AND IMPLEMENT RISK MITIGATION PROCESSES AND CONDUCT REVIEWS TO DETERMINE WEAKNESSES IN APPLICATIONS.
  • DEVELOP TROUBLESHOOTING PROGRAMS AND SUPERVISING SYSTEM MODIFICATIONS.
  • WORK WITH VENDORS TO DEVELOP QUOTES, GAIN APPROVALS, AND FACILITATE ORDERING OF EQUIPMENT, SOFTWARE, SOLUTIONS, AND CONSULTING SERVICES GIVEN DOCUMENTED USLBM NEEDS, POLICIES, AND BEST PRACTICES.
  • RESPONSIBLE FOR DEVELOPING RELATED SERVICE GOALS AND MEASURES TO ENSURE SERVICE LEVELS ARE ATTAINED.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

AUTOMATION SUPPORT TECHNICIAN

MITEK
05.2022 - 10.2024
  • PROVIDED NEW AND ADVANCED USERS AUTOMATION TRAINING FROM A REMOTE SETTING UTILIZING BEYOND TRUST/BOMGAR.
  • IDENTIFIED DATABASE ISSUES IN SQLACCESS VERSIONS. THIS INCLUDED ALTERING VALUES OF LINE ITEMS AND CHANGING CONNECTIONS TO DATABASES TO MITIGATE ISSUE ON HAND.
  • IDENTIFIED POTENTIAL SOFTWARE BUGS AND ENHANCEMENT ITEMS AND REPORTED THEM TO PRODUCT MANAGEMENT IN A CLEAR AND CONCISE WAY TO PROVIDE CUSTOMER RESOLUTION IN A TIMELY MANNER.
  • DEPLOYED SOFTWARE VERSIONS TO UPGRADE EQUIPMENT AND MITIGATE THE IMPACT OF SOFTWARE BUGS DURING A CRITICAL SOFTWARE REWRITE TO ENHANCE SOFTWARE SECURITY.
  • UTILIZED INTERNAL AND EXTERNAL RESOURCES TO PROVIDE ADVANCED PROBLEM IDENTIFICATION AND PROVIDE SOLUTIONS IN A CUSTOMER-FACING ROLE.
  • STAKEHOLDER FOR A NUMBER OF INTERNAL MITEK PRODUCTS. THIS INVOLVED IDENTIFYING, DISCUSSING, AND PROVIDING POTENTIAL SOLUTIONS TO CORRECT ISSUES THAT IMPACT CUSTOMERS EQUIPMENT.
  • UTILIZED MULTIPLE INTERNAL ASSETS TO PROVIDE TOP-TIER CUSTOMER SUPPORT. CRM DYNAMICS, SALESFORCE, QA.
  • ASSISTED IN SOFTWARE QA TO IDENTIFY ISSUES PRIOR TO DEPLOYMENT OF NEW VERSIONS TO MINIMIZE IMPACT OF POTENTIAL BUGS.
  • ASSISTED IN COMPANY/DIVISION-WIDE PROJECTS TO MITIGATE AND MINIMIZE DISRUPTION TO CUSTOMER PRODUCTION THAT REQUIRED A TIMELY RESOLUTION.
  • PROVIDED REMOTE SUPPORT TO INTERNAL COLLEAGUES DURING ON-SITE EQUIPMENT INSTALLATION TO INCLUDE SOFTWARE LICENSING, ELECTRICAL DIAGNOSIS, HARDWARE DIAGNOSIS, AND SETTING UP INTERNAL REMOTE ACCESS TO THE EQUIPMENT TO AID IN FUTURE POTENTIAL TRAINING AND TROUBLESHOOTING.
  • SUBJECT MATTER EXPERT ON MITEK SOFTWARE LICENSING, AND PLC SOFTWARE INSTALLS.
  • Diagnosed and resolved technical issues for clients, ensuring timely and effective support.
  • Collaborated with cross-functional teams to implement system upgrades and enhancements.

DIRECTOR OF MAINTENANCE

CRUCIAL AERO
04.2021 - 03.2022
  • RESPONSIBLE FOR OVERSEEING COMPLETE OPERATION OF THE REPAIR STATION.
  • ENSURED ALL EQUIPMENT IS ADEQUATE AND PERTINENT TO THE OPERATIONS BEING PERFORMED.
  • ESTABLISHED AND ENFORCED AN ANTI-DRUG PROGRAM CONSISTENT WITH THE REQUIREMENTS OF FAA ADVISORY CIRCULAR AC 121-30 AND WITH FAA APPROVAL OF THE SUBMITTED PROGRAM.
  • ESTABLISHED A LIAISON WITH AIR CARRIERS RESPECTING APPLICABLE FAR REQUIREMENTS WHEN WORK FOR AIR CARRIERS IS TO BE PERFORMED.
  • PERFORM QUARTERLY AUDITS PERTAINING TO PRODUCTION IN THE SHOP.
  • PARTICIPATED IN REGULAR STAKEHOLDER MEETINGS PROMOTING NEW BUSINESS AND PRODUCTS.
  • Developed and implemented preventive maintenance programs to enhance equipment reliability and performance.
  • Oversaw daily maintenance operations, ensuring compliance with safety regulations and operational standards.

MUNITIONS MECHANIC

BOEING COMPANY
06.2020 - 03.2021
  • RESPONSIBLE FOR MASTERING DIFFERENT OPS OF ASSEMBLING THE WEAPONRY.
  • RESPONSIBLE FOR SIGNING OFF ON WORK, RECORDING MAINTENANCE CHECKS ON POWER TOOLS AND EQUIPMENT AT EVERY SHIFT.
  • RESPONSIBLE FOR TRAINING NEW HIRES IN ACCORDANCE WITH FAA REGULATIONS AND COMPANY STANDARDS.
  • RESPONSIBLE FOR BUILDING WEAPONRY IN ACCORDANCE WITH OMS MANUALS AND FAA REGULATIONS.
  • THIS JOB REQUIRES THE ABILITY TO MEET DEADLINES, EXCELLENT COMMUNICATION AND TROUBLE SHOOTING SKILLS.
  • Performed scheduled maintenance on aircraft systems, ensuring compliance with safety regulations.
  • Diagnosed mechanical issues using advanced troubleshooting techniques and tools.

LABORER

JCL INC.
03.2013 - 06.2020
  • PROVIDED NEW PRODUCT TRAINING TO CUSTOMERS.
  • UPDATED CUSTOMERS ON PROGRESS OF PROJECT AND FUTURE SCHEDULINGS.
  • PROVIDED EXCELLENT WORK ON REPAIRS TO HOUSEHOLDS, SMALL EQUIPMENT, AND GROUNDS KEEPING.
  • ROUTINELY SERVICED COMPANY EQUIPMENT IN ACCORDANCE WITH MANUFACTURES MAINTENANCE AND OPERATION MANUALS.
  • PROVIDED DAILY INSTRUCTIONS TO CREWS ON SCOPE OF PROJECT.
  • IDENTIFIED POSSIBLE JOBSITE ISSUES AND SOLUTIONS TO MITIGATE THEM.
  • Operated heavy machinery to facilitate efficient loading and unloading of materials.
  • Maintained cleanliness and organization of worksite to ensure safety and compliance.

Education

High School -

Francis Howell High School
St. Charles, MO

Associate of Applied Science -

Linn
Linn, MO
05-2017

Skills

  • Experienced with Microsoft SQL Server management
  • Proficient in SQL Server Management Studio
  • Remote support tools
  • Proficient in Azure services
  • Skilled in multiple versions of Windows
  • Skilled in analyzing detailed blueprints
  • Experienced with Microsoft Office applications
  • Positive interpersonal skills
  • Cross-functional teamwork
  • Customer engagement
  • Strategic issue analysis

LEADERSHIP

In previous positions held, I have held many leadership duties. These duties included supervision of 15+ employees, ensuring all safety measures were met, ensuring that all tasks were finished in a timely manner, and to exceed customer satisfaction.

Timeline

APPLICATIONS LEAD

USLBM
11.2024 - Current

AUTOMATION SUPPORT TECHNICIAN

MITEK
05.2022 - 10.2024

DIRECTOR OF MAINTENANCE

CRUCIAL AERO
04.2021 - 03.2022

MUNITIONS MECHANIC

BOEING COMPANY
06.2020 - 03.2021

LABORER

JCL INC.
03.2013 - 06.2020

High School -

Francis Howell High School

Associate of Applied Science -

Linn

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