Vince Makros
Bechtelsville,PA
Summary
Seasoned Quality Assurance Specialist with a robust background at Nationwide Insurance, showcasing expertise in risk management and exceptional communication skills. Excelled in identifying improvement opportunities, enhancing underwriting processes, and mentoring teams. Proven track record in driving procedural enhancements and stakeholder satisfaction through analytical thinking and project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Nationwide Insurance
Columbus, Ohio
07.2018 - 11.2023
- Audit quality controls, processes, procedures, and regulatory requirements to mitigate risk in various business units; Commercial and Personal, Agribusiness Lines, NSS, Claims and E&S/S MLS Surety
- Identify trends, premium leakage, procedural gaps, and root cause
- Effectively managed the Premium Audit and Commercial Processing and Servicing assessments
- Create recommendations to influence procedures, quality, and customer satisfaction
- Communicate results and recommendations to leadership
- Develop relationships with stakeholders as a trusted business advisor
CL Underwriting - Quality Assurance Analyst
Nationwide Insurance
Columbus, Ohio
07.2014 - 07.2018
- Interpreted requirements to guarantee Underwriters are following state and company guidelines
- Identified specific improvement opportunities and communicated to associates effectively through written and verbal means
- Completed advisory engagements based on high-risk analytics and provided strategic direction to the business to improve commercial portfolio
- Mentored and trained associates by providing coaching on underwriting requirements
CL Processing/Associate Underwriter
Nationwide Insurance
Columbus, Ohio
10.2008 - 07.2014
- Responsible for underwriting new business and renewals.
- Cultivated relationships with agency partners in our efforts to become the carrier of choice.
- Accurately and efficiently transferred information from CL insurance applications to Nationwide rating systems to determine coverage and premiums
Education
Accounting studies -
Reading Area Community College
01.2007
Skills
- Microsoft applications proficiency
- Underwriting guidelines
- Research skills
- Project management
- Risk management
- Communication skills
- Correction action planning
- Analytical thinking
- Data analysis
- Coaching and mentoring
Professional Overview - Summary
Highly engaged associate with 14 years of experience across Property and Casualty. Effective and detail-oriented associate with strong problem-solving skills. Productivity leader while maintaining an excellent quality product. Effectively organized, executed, and presented results for numerous CL/PL Underwriting and CL/PL Processing audits.
Professional Development
- Associate in Commercial Underwriting (AU)
- Associate in General Insurance (AINS)
- Reading Area Community College, Accounting studies, 09/01/06, 05/01/07
Certification
- AINS
- AU
Timeline
Quality Assurance Specialist
Nationwide Insurance
07.2018 - 11.2023
CL Underwriting - Quality Assurance Analyst
Nationwide Insurance
07.2014 - 07.2018
CL Processing/Associate Underwriter
Nationwide Insurance
10.2008 - 07.2014
Accounting studies -
Reading Area Community College
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