Summary
Overview
Work History
Education
Skills
Workauthorization
Certification
Assessments
Personal Information
Awards
Accomplishments
Timeline
Generic

Vince McKenner

Osage Beach,MO

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Marina Manager

Marinemax
Lake Ozark, Missouri
03.2023 - 07.2024
  • Organized staff schedules to ensure efficient operation of the marina.
  • Negotiated contracts with suppliers to secure competitive pricing on goods and services required by the marina.
  • Prepared reports summarizing monthly boat traffic statistics for review by senior management.
  • Provided customer service support to address any issues or complaints from customers relating to their stay at the marina.
  • Managed financial aspects of the business such as budgeting and cost control measures.
  • Established relationships with boating associations and other organizations related to marine activity.
  • Scheduled regular maintenance activities for docks, piers, slips, buoys, and ladders as needed.
  • Coordinated with vendors to obtain necessary supplies for the marina.
  • Oversaw all maintenance from road to lake, including, but not limited to, fuel dock, slip rental, and daily marina operations.

Service Manager

Napleton Auto Group
Crystal Lake, Illinois
01.2020 - 03.2023
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Created detailed reports on service activities for senior management review.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Monitored service performance metrics to identify areas of improvement.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Created employee work schedules to keep shifts properly staffed.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Service and Parts Director

Barrington Motor Sales RV
Bartlett, IL
08.2013 - 01.2020
  • Oversee and run day to day operations
  • Insure customer satisfaction and bring the customer to a level of trust and known that CSI is number 1
  • Also make sure techs receive training and tools to make the best work environment
  • Work with factory and warranty to maintain the highest level of CSI in the market.
  • Work closely with owners and reports to maximize profitability.

Service Technician

Sunrise Chevrolet
Glendale Heights, IL
01.1998 - 08.2013
  • Auto repair and lead apprentice program
  • Made circle of "Excellence" Held the in the top 5% in the zone for "CSI"
  • Lead a "212" team
  • ASE Master tech, Gm master tech.

Service Technician

Joe Cotton Pontiac/Gmc
Glendale Heights, IL
01.1992 - 01.1998
  • Auto repair
  • Worked up to be a member of the GMC mark of "Excellence"
  • Earned position on the lead line.

Education

Automotive And Shop Management -

Wyoming Tech
01-1992

GED -

College of DuPage
Glen Ellyn, IL
01-1990

High School Diploma -

Glenbard North
05-1989

Skills

  • Team Management
  • Strategic Planning
  • Budgeting
  • Relationship Management
  • Program Development
  • Customer Relationship Management
  • Management
  • Leadership
  • Team building
  • Communication skills
  • Customer service
  • Automotive service
  • Dealership experience
  • Automotive Repair
  • Service Technician Experience
  • Staff Training and Development
  • Effective Communication
  • Professionalism
  • Problem-Solving
  • Self Motivation
  • Reliability
  • Adaptability
  • Attention to Detail

Workauthorization

Authorized to work in the US for any employer

Certification

  • Shop Management
  • RV university service manger

Assessments

Management & leadership skills: Planning & execution, Proficient, 04/01/22, Planning and managing resources to accomplish organizational goals

Personal Information

Relocation: Anywhere

Awards

  • 212 leadership program
  • Flying "W"

Accomplishments

  • General Motors (Mark of Excellence) 17 years straight
  • ASE Master Tech
  • Winnebago Flying "W" 6 years straight
  • 1005 focus on ESI and CSI
  • 212 class leader

Timeline

Marina Manager

Marinemax
03.2023 - 07.2024

Service Manager

Napleton Auto Group
01.2020 - 03.2023

Service and Parts Director

Barrington Motor Sales RV
08.2013 - 01.2020

Service Technician

Sunrise Chevrolet
01.1998 - 08.2013

Service Technician

Joe Cotton Pontiac/Gmc
01.1992 - 01.1998

Automotive And Shop Management -

Wyoming Tech

GED -

College of DuPage

High School Diploma -

Glenbard North

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Vince McKenner