Summary
Overview
Work History
Education
Skills
Timeline
Generic

VINCE PANICKER

Philadelphia,PA

Summary

Former retail lead turned tech-forward problem solver, with a sharp eye for efficiency, and a passion for working with digital tools. I bring hands-on experience managing operations, training teams, and delivering top-tier service — now pairing that with growing expertise in systems like Microsoft 365, Google Workspace, CRM platforms, and workflow tools like Trello and Zoom. Currently pursuing a B.S. In Management Information Systems, I’m ready to bring structure, speed, and a self-starter mindset to any office, admin, or IT support role.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
05.2023 - 09.2024
  • Oversaw store operations to ensure efficient opening and closing procedures with precise cash handling.
  • Supervised and trained retail associates, significantly enhancing team performance and service quality.
  • Resolved customer issues, maintaining high standards for satisfaction and loyalty.
  • Monitored inventory levels, placing orders based on demand fluctuations.
  • Prepared end-of-shift reports summarizing performance metrics for management review.

Pharmacy Technician

CVS Pharmacy
09.2021 - 01.2023
  • Addressed customer inquiries from healthcare providers and incoming phone calls.
  • Calculated dosages, filled prescriptions, and prepared accurate prescription labels.
  • Provided assistance to customers with order placement and system navigation.
  • Supported pharmacist by filling prescriptions and answering medication-related questions.
  • Resolved issues related to third-party billing and computer systems.

Education

Bachelor of Science - Management Information Systems

Temple University
Philadelphia, PA
06.2026

High School Diploma -

George Washington High School
Philadelphia, PA
05.2019

Skills

  • Customer relationship management
  • Microsoft Office and Google Workspace
  • Data entry and recordkeeping
  • Inventory management and POS systems
  • Technical troubleshooting
  • Workflow tools (Slack, Trello, Zoom, Outlook)
  • Time management and optimization

Timeline

Shift Supervisor

CVS Pharmacy
05.2023 - 09.2024

Pharmacy Technician

CVS Pharmacy
09.2021 - 01.2023

Bachelor of Science - Management Information Systems

Temple University

High School Diploma -

George Washington High School

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