Vince Santos
Sacramento,CA
Summary
Detail-oriented Quality Control Inspector with over twenty years of experience in construction management and quality assurance.
Overview
1
1
Certification
Work History
Quality Control Inspector
JMC Homes
Roseville, California
2019 - 2026
- Conducted inspections on residential construction projects, ensuring adherence to quality compliance standards
- Utilized inspection tools to assess structural integrity and safety standards.
- Documented and maintained comprehensive inspection records to support quality assurance processes
Construction Superintendent
JMC Homes
Roseville, California
2011 - 2019
- Supervised and coordinated daily operations on construction sites to ensure project timelines.
- Inspected construction progress for compliance with safety regulations and quality standards.
- Trained and mentored junior staff in construction practices and safety protocols.
- Developed and monitored construction schedules to ensure projects were completed on time.
Customer Care Representative
JMC Homes
Roseville, California
2006 - 2008
- Resolved home warranty inquiries, enhancing customer satisfaction.
- Facilitated training for new hires on customer service processes, improving onboarding experience.
- Collaborated with contractors to secure prompt responses to client requests, ensuring service efficiency.
Assistant Superintendent
JMC Homes
Roseville
2003 - 2006
- Coordinated construction schedules and timelines with project managers to ensure timely project delivery.
- Facilitated smooth workflow on job sites by collaborating with subcontractors and addressing operational challenges.
- Resolved issues affecting project progress through effective communication with team members.
- Built exemplary on-the-job expertise from partnering closely with superintendent and other top leadership.
Program Analyst
Department of Justice
Sacramento, California
2002 - 2003
- Analyzed case data to assess child welfare needs at Child Protective Services
Education
Bachelor of Arts - Business Administration
California State University, Sacramento
Sacramento, CASkills
- Quality assurance
- Inspection techniques
- Safety compliance
- Construction scheduling
- Data analysis
- Customer service
Certification
- General Contractor, Inactive
Timeline
Quality Control Inspector
JMC Homes
2019 - 2026
Construction Superintendent
JMC Homes
2011 - 2019
Customer Care Representative
JMC Homes
2006 - 2008
Assistant Superintendent
JMC Homes
2003 - 2006
Program Analyst
Department of Justice
2002 - 2003
Bachelor of Arts - Business Administration
California State University, Sacramento