Vince Williams

• Assisted team in daily operations and customer service tasks.
• Learned branch policies and procedures to ensure compliance and safety standards.
• Supported inventory management processes to maintain stock levels efficiently.
• Engaged with customers to resolve inquiries and enhance satisfaction.
• Participated in training sessions to develop product knowledge and service skills.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Adapted quickly to changes in branch procedures and customer needs.
• Complied with regulatory guidelines and requirements.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

I drove a delivery truck, loaded and unloaded trucks, checked in parts and put them in three designated locations, picked and pulled orders for delivery and counter customers, drove forklifts and also did forklift certification test.