James Willman
Republic,OH
Summary
Dynamic and customer-focused professional with extensive experience at Summit Motorsports Park. Expert in cash handling and complaint resolution, consistently enhancing customer satisfaction through proactive service and effective problem-solving. Proven ability to build trust and loyalty, training new staff to uphold high service standards and improve overall customer experience.
Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction.
Offering excellent communication skills and genuine passion for helping others, eager to learn and grow in customer-focused environment. Brings strong ability to pick up new information quickly and applies effective communication and problem-solving skills. Ready to use and develop these skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Food and Beverage Customer Service Assistant
Summit Motorsports Park
05.2024 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained new employees on company procedures, products, and best practices in customer service.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School
Seneca East High School
Attica, OH05-2025
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
Timeline
Food and Beverage Customer Service Assistant
Summit Motorsports Park
05.2024 - Current
High School
Seneca East High School
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