Vince Wright Jr
AATC
Ellenwood,Georgia
21
years of professional experience
Customer Service Superintendent coordinating 10+ internal and external customer requests per shift, custodial partner performance, preventive maintenance follow-up, and airport customer response in a high-security environment. Improves service delivery by analyzing workflows, initiating corrective action, and reinforcing health, safety, and security procedures. Balances internal and external requests while keeping operations aligned to contract expectations and compliance standards.
Work History
Customer Service Superintendent
5 Years 1 Month- Handle 20 customer requests per day while coordinating timely responses across internal and external stakeholders.
- Monitored custodial partner performance against contract specifications and documented corrective actions when standards slipped.
- Analyzed service workflows and implemented process improvements to streamline daily operations and reduce friction.
- Conducted preventative maintenance checks and flagged equipment or facility concerns for prompt follow-up.
- Coordinated responses to internal and external customer requests, balancing urgency with clear communication.
- Enforced health, safety, and security procedures and reported concerns promptly to support compliant operations.
Lead Groundskeeper
2 Years 9 Months- Maintain 50% equipment uptime through routine preventative maintenance and timely hand tool repairs.
- Complete 15 grounds tasks per shift while keeping maintenance work aligned with daily schedules.
- Managed grounds maintenance schedules and special event preparations to keep facilities ready on time.
- Operated, installed, repaired, and maintained grounds equipment and hand tools to support daily site upkeep.
- Led project assignments in management's absence, directing team priorities and day-to-day coverage.
- Applied compliance and safety standards during routine maintenance, improving site order and reducing hazards.
- Used process improvement, work order management, and incident reporting to organize recurring maintenance tasks.
Business Clerk
5 Months- Built strong working relationships with customers, subcontractors, and vendors to support daily operations.
- Drafted detailed reports for executive review and maintained clear follow-up procedures to close open items.
- Provided reliable administrative support to the office team across scheduling, records, and document handling.
- Coordinated vendor communication and conflict resolution to keep work moving smoothly across stakeholders.
- Tracked facilities management follow-up and incident reporting needs to keep office documentation current.
Housekeeping Aid
11 Months- Maintained sanitary conditions in designated areas to support a safe, orderly environment for patients and staff.
- Responded courteously to guest needs and coordinated discharge requests in the ER with clear, timely communication.
- Followed cleaning procedures consistently to meet health standards across assigned spaces.
Customer Service Representative
4 Years 2 Months- Answered incoming calls and communicated patient needs clearly to the appropriate staff member.
- Greeted patients warmly and maintained a welcoming, organized front desk environment.
- Scheduled appointments and kept daily calendars accurate for smooth patient flow.
- Relayed messages promptly to support timely communication across the care team.
Transport Operator
6 Years 1 Month- Transported military personnel and equipment in compliance with safety and operational regulations.
- Performed preventative maintenance checks and reported issues promptly to support vehicle readiness.
- Managed work orders and vehicle readiness tasks to keep transportation assets available for daily assignments.
- Communicated clearly with personnel, vendors, and supervisors to coordinate pickups, deliveries, and incident reporting.
- Resolved route issues calmly and applied process improvement practices to support smoother daily transport operations.
Education
Bachelor of Arts - Business Administration
GPA: 3.2/4.0
Associate Degree - Business Administration
GPA: 3.2/4.0
High School Diploma
Skills
Facilities management
Preventative maintenance
Process improvement
Compliance and safety standards
Team leadership
Customer service operations
Work order management
Vendor coordination
Incident reporting
Conflict resolution
Affiliations
Member, Purple Heart Association
Timeline
Customer Service Superintendent
AATC
08.2021 - CurrentRead More
Lead Groundskeeper
Dekalb Parks and Recreation
05.2018 - 02.2021Read More
Business Clerk
CBRE
10.2017 - 03.2018Read More
Housekeeping Aid
Atlanta VA Medical Center
11.2015 - 10.2016Read More
Customer Service Representative
Faithfully Yours Personal Care Home
08.2011 - 10.2015Read More
Transport Operator
U.S. Army
05.2005 - 06.2011Read More
Chamblee Charter High School
High School Diploma
Read More
Strayer University
Associate Degree from Business Administration
Read More
Southern New Hampshire University
Bachelor of Arts from Business Administration
Read More