Vincent Alexander
Newark,Arkansas
Summary
Skilled in conflict resolution and high-stakes dispute management, I utilize strategic decision-making and negotiation abilities to consistently achieve positive outcomes. With a successful history of fostering team collaboration, I ensure regulatory compliance and promote a harmonious work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Resolution Manager
Gallagher Bassett Services, Inc
01.2022 - Current
- Standardized documentation procedures across the department to ensure consistency and accuracy when recording case information for future reference purposes or audits purposes.
- Captive insurance manager's responsibilities involves overseeing claims handling protocol for its clients. The process of forming a captive begins with an actuarial analysis or feasibility study of your loss history and past claims.
- Provided expert guidance on industry best practices, keeping the organization informed and up-to-date on emerging trends and regulatory changes.
- Managed cross-functional teams to collaboratively address and resolve high-priority cases, ensuring client satisfaction.
- Collaborated with legal counsel on sensitive cases requiring a nuanced understanding of compliance regulations, reducing potential litigation risks for the company.
- Achieved service excellence by consistently meeting and exceeding customer expectations.
Supervisor of Worker's Compensation
Sedgwick Claims Management Service
01.2017 - 01.2021
- Reviewed policy coverage details meticulously, ensuring accurate determination of benefits payable in each case.
- Collaborated with legal counsel on complex claims, ensuring compliance with regulatory guidelines.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Led team to achieve operational goals by implementing effective communication strategies.
Assistant Manager
Sam's Club
01.2015 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Workers Compensation Adjuster
Walmart
01.2007 - 01.2015
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
Education
Associate of Applied Science - Business Administration And Management
DeVry University
Chicago, IL02-1991
Skills
- Insurance policies and regulations
- Claims processing
- Risk assessment
- Insurance software
- Financial analysis
- Compliance
- MS Office
- Coaching and mentoring
- CRM software
- Adaptability
- Teamwork
- Collaboration
- Data analysis
- Customer engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Financial Risk Manager (FRM) – Global Association of Risk Professionals.
Service excellence awards
Service Excellence Awards are awards that recognize organizations and individuals who excel in serving clients. These awards are presented to organizations and individuals who achieve customer service excellence in a specific category, no matter what industry they are in. Customer service awards celebrate those who support customers, drive satisfaction, and maintain great business.
Languages
English
Full Professional
Affiliations
- I have done the states of MO, IL, TN and IA.
Timeline
Senior Resolution Manager
Gallagher Bassett Services, Inc
01.2022 - Current
Supervisor of Worker's Compensation
Sedgwick Claims Management Service
01.2017 - 01.2021
Assistant Manager
Sam's Club
01.2015 - 01.2017
Workers Compensation Adjuster
Walmart
01.2007 - 01.2015
- Financial Risk Manager (FRM) – Global Association of Risk Professionals.
Associate of Applied Science - Business Administration And Management
DeVry University
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