- I have a passion for photography and editing photos
- Photography
- I like trying new recipes and food trends
- Cooking
- Baking
Vincent Anderson
1005 James Lane,FL
Summary
Dynamic customer service leader with a proven track record at Home Depot. Professional educator excelled in classroom management and customer service management, enhancing student engagement and customer satisfaction. Skilled in technology integration and cash handling, consistently fostering positive relationships and adapting to diverse needs. Achieved significant improvements in learning outcomes and service efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Teacher
Polk County Public Schools
08.2006 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Created and developed lesson plans to meet students' academic needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Head Cashier
Home Depot
02.2004 - 07.2006
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
Education
Master of Arts - Religion And Philosophy
Lexington Theological Seminary
Lexington, KYBachelor of Science - Religion/Philosophy/History
Culver-Stockton College
Canton, MO12-2000
Skills
- Classroom management
- Customer service
- Relationship building
- Positive attitude
- Critical thinking
- Cash handling
- Multi-tasking skill
- Employee training
- Behavior management
- Parent-teacher communication
- Adaptability and dependability
- Customer service management
- Public speaking
- Policy enforcement
- Punctuality
- Conflict resolution
- Workplace safety
- Refunds and exchanges
- Curriculum implementation
- Group and individual instruction
- Cashier training
- Technology integration
- Cash handling expertise
- Classroom technology
- Cash register operation
Certification
- International Baccalaureate (IB) Teacher Certificate – International Baccalaureate Organization.
- Elementary Education Certificate - Florida Department of Education.
- Teaching English to Speakers of Other Languages (TESOL) Certification - TESOL International Association.
- Florida Driver's License
Interests
Timeline
Teacher
Polk County Public Schools
08.2006 - Current
Head Cashier
Home Depot
02.2004 - 07.2006
- International Baccalaureate (IB) Teacher Certificate – International Baccalaureate Organization.
- Elementary Education Certificate - Florida Department of Education.
- Teaching English to Speakers of Other Languages (TESOL) Certification - TESOL International Association.
- Florida Driver's License
Master of Arts - Religion And Philosophy
Lexington Theological Seminary
Bachelor of Science - Religion/Philosophy/History
Culver-Stockton College
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