Vincent Ayala
Springfield,US
Summary
Dynamic healthcare professional with a proven track record of enhancing patient outcomes through effective leadership and clinical expertise. Demonstrated ability to assist physicians and nurses in various bedside procedures while maintaining the highest safety standards and ensuring well-organized treatment areas. Skilled in patient interaction and medical documentation, facilitating smooth workflows and accurate records in fast-paced medical environments. Committed to delivering exceptional patient care with a positive and compassionate approach, ready to leverage valuable healthcare experience in diverse professional settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Baystate Health
05.2023 - 10.2023
- Administered patient assessments and recorded vital signs to ensure accurate medical documentation.
- Assisted healthcare providers with examinations, enhancing efficiency of patient care processes.
- Managed appointment scheduling and follow-ups, improving clinic workflow and patient satisfaction.
- Implemented electronic health record updates, ensuring compliance with privacy regulations and accuracy of information.
- Trained new staff on clinic procedures, promoting consistency in service delivery and operational excellence.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Planned Parenthood - Western Massachusetts Health Center
10.2021 - 03.2023
- Document patient histories and allergies with high accuracy, reducing chart corrections by 38%.
- Prepare and label blood, urine, stool, and sputum specimens, cutting processing delays notably.
- Coordinate referrals and schedule follow-ups, improving care continuity and show rates measurably.
- Sanitize and restock exam rooms each shift, lowering room turnaround times by a noticeable margin.
- Maintain vaccine, inventory, and expiration logs, preventing stockouts and wastage across clinics.
- Cultivated a compassionate environment, ensuring patients felt comfortable and cared for during their visits.
- Streamlined patient intake processes, resulting in reduced wait times and improved overall patient satisfaction.
Registered Medical Assistant
Personal Primary Care
04.2022 - 10.2022
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted healthcare professionals with patient assessments and medical histories.
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Service Champion
Taco Bell
10.2020 - 10.2021
- Delivered accurate POS orders and reduced cashier errors, lifting order accuracy noticeably.
- Upsold add-ons and combos during rushes, increasing average check size with consistent gains.
- Resolved guest issues on first contact, improving satisfaction scores and repeat visits.
- Coordinated with kitchen to prioritize high-volume items, cutting ticket times during peaks.
- Negotiated vendor terms with managers, lowering supply costs and protecting store margins.
Server
Texas Roadhouse
03.2020 - 10.2020
- Guided guests on menu and allergens, upselling add-ons to raise average check per table.
- Monitored alcohol service and escalated issues, preventing incidents and keeping service compliant.
- Resolved guest issues at table-side, recovering experiences and boosting repeat visits.
- Trained new servers on steps of service and POS, cutting order errors and speeding turn times.
- Maintained sanitation standards across sections, reducing comped items linked to service delays.
Education
High School Diploma -
Springfield High School of Commerce
Springfield, MA01.2018
Associate of Arts - Medical Assisting
Porter and Chester Institute
Chicopee, MA01.2021
Skills
- Leadership
- Clinical skills
- Customer service
- Bilingual
- Performance improvement
- Work ethic
- Collaborative communication
- Time management
- Attention to detail
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Medication administration
- Minor surgical assistance
- Patient scheduling
- Wound care assistance
- Healthcare billing
- First aid and CPR
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- CPR Certified
- American Heart Association
- HIPPA Guidelines
- CPR & First Aid Certified
- Registered medical assistant AAH
- ServSafe
- BLS Certification
Languages
English - Highly Proficient
Spanish - Proficient
Timeline
Registered Medical Assistant
Baystate Health
05.2023 - 10.2023
Registered Medical Assistant
Personal Primary Care
04.2022 - 10.2022
Medical Assistant
Planned Parenthood - Western Massachusetts Health Center
10.2021 - 03.2023
Service Champion
Taco Bell
10.2020 - 10.2021
Server
Texas Roadhouse
03.2020 - 10.2020
Associate of Arts - Medical Assisting
Porter and Chester Institute
High School Diploma -
Springfield High School of Commerce