VINCENT BANKS
GULFPORT,MS
Summary
I am a seasoned professional with over fifteen years of sales and customer service experience and a track record of consistently delivering excellent results. I've honed strong relationship-building, communication, and problem-solving abilities, which enable me to recognize and effectively meet customers needs. My ability to adapt to changing market conditions, manage complex projects, and collaborate with diverse teams has contributed to my success in driving revenue growth and achieving business objectives. I am a results-driven individual with a passion for delivering top-quality customer experiences, and I am committed to continuous improvement and professional development. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
37
37
years of professional experience
Work History
Commercial Truck Driver
Self-employeed
07.2014 - 01.2023
- Transporting Food, and Hazardous Chemical around US
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Verified contents of inventory loads against Bills of Lading.
- Unloaded Hazardous chemicals while taking care to prevent spills.
- Interacted with customers and offered exemplary service, escalating issues to manager
- Saved approx $500 worth of fuel monthly by researching and planning more efficient routes
Insurance Sales Agent
Self-employeed
06.2011 - 07.2014
- Registered customer information on the database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
- Conducted research and identified market trends to develop better strategies for sales.
- Negotiated contracts and terms of sale with potential customers.
- Calculated premiums and established payment methods for sales.
- Researched and identified potential new markets.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Sales Associate/Trainer
CarMax Super Stores Las Vegas NV
01.2010 - 09.2011
- Discussing client options and helping them find the perfect vehicle to fit their needs Credit counseling Securing auto loans for customers with prime and sub-prime credit Negotiating needed stipulations and documentation with the client and the lender Train new sales consultants on the policies procedures and sales process of CarMax, Insurance Sales) Life, Health, Property, and Casualty
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Assisted in monitoring trainee performance to identify gaps in training.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
Vacation Counselor
Wyndham Vacation Ownership Las Vegas NV
07.2008 - 05.2009
- Duties included but were not limited to:
- Interviewing clients about their vacationing habits
- Securing vacation commitment
- Discussing benefits of timeshare
- Helping to decide on vacation budget
- Touring company property with client
- Closing sale and following up with client
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Mortgage Specialist/ Sales Manager
Mayflower Financial Las Vegas NV
07.2005 - 07.2008
- Duties included but were not limited to:
- Managing team of 9 loan officers in originating mortgages for home purchases, refinance, and new home construction
- Solidify contracts with local Realtors, contractors, financial advisers, and other referral sources
- Meet all potential borrowers, and inspect all properties for requested financing
- Review and analyze loan transaction packages for preliminary approval or denial in accordance with guidelines
- Assemble all required documentation for processing and underwriting on each transaction
- Opened escrow with various title companies
- Organized and facilitated training for new loan officers
- Create marketing strategies for obtaining new loans
- Built networking and referral systems through realtors and title companies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Conferred with underwriters to aid in resolving mortgage application problems.
- Checked loan documents for accuracy prior to closing
Finance Manager/Sales Manager
Metro Hyundai Las Vegas NV
11.2002 - 05.2006
- Credit counseling
- Securing auto loans for customers with prime and sub-prime credit
- Negotiating interest rates with client and lender
- Managing team of 10 salespeople in sales and leasing of automobiles
Sales and Leasing Consultant
Towbin Dodge Henderson NV
02.2002 - 11.2002
- Sale and leasing of new and used vehicles and credit counseling
- Price and payment negotiation
- Used consultative sales approach to understand and meet customer needs.
- Performed cold-calling and follow-ups with leads to secure new sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up, and prompt issue resolution.
- Researched potential clients and markets to prepare for appointments.
Manager/Management
Level 3 Communications, Inc
11.1998 - 11.2001
- Project Management
- Coordination of all resources assigned to a project from initiation through implementation
- Management of 25+ Analyst and Engineers
- Oversaw the pilot programs that introduced new computer hardware to the Level 3 environment
- Forecasting of computer hardware needs for approx
- 4500 end users
- Reporting
- Budget analysis /Responsible for a $55k monthly budget
- Recruiting
Youth Counselor/ Shift Supervisor
Youth Track and Savio House
03.1997 - 11.1998
- Developed and implemented new processes and procedures to streamline operations.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Prepared shift summary reports regularly on goals and progress.
- Conducted routine inspections to check quality and compliance with established specifications.
Correctional Officer
Texas Department Of Criminal Justice
12.1988 - 12.1997
- Enforced rules and regulations to maintain order among inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Prepared reports to document incidents and violations.
Material Handling Specialist
U.S. Army
12.1985 - 12.1988
- Received several awards and letters of commendation
- Honorable Discharge
- Read work orders and received oral instructions to determine work assignments and material or equipment needs.
Education
Economics
Texas Southern University
Houston, TXSkills
- Solving Customer Concerns
- Accurate Recordkeeping
- Customer Retention
- Word Processing
- Excellent Communication Skills
- Relationship building
- Time Management
- Active Listening
- Problem-Solving
Timeline
Commercial Truck Driver
Self-employeed
07.2014 - 01.2023
Insurance Sales Agent
Self-employeed
06.2011 - 07.2014
Sales Associate/Trainer
CarMax Super Stores Las Vegas NV
01.2010 - 09.2011
Vacation Counselor
Wyndham Vacation Ownership Las Vegas NV
07.2008 - 05.2009
Mortgage Specialist/ Sales Manager
Mayflower Financial Las Vegas NV
07.2005 - 07.2008
Finance Manager/Sales Manager
Metro Hyundai Las Vegas NV
11.2002 - 05.2006
Sales and Leasing Consultant
Towbin Dodge Henderson NV
02.2002 - 11.2002
Manager/Management
Level 3 Communications, Inc
11.1998 - 11.2001
Youth Counselor/ Shift Supervisor
Youth Track and Savio House
03.1997 - 11.1998
Correctional Officer
Texas Department Of Criminal Justice
12.1988 - 12.1997
Material Handling Specialist
U.S. Army
12.1985 - 12.1988
Economics
Texas Southern University
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