Skilled IT professional produces diverse and successful solutions for varied clientele. Agile creator of curated software solutions designed to precisely fulfill customer needs. Enthusiastic provider of impactful design and support services from initial planning phases through post-deployment support needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PEGA DEVELOPER / DATA ANALYST
FORD MOTOR COMPANY (CONTRACT)
01.2023 - 03.2024
Analyzing and recognizing data patterns to assist reporting on performance improvements
Creating and developing custom, multi-platform application to be used by both internal and external customers with the goal of improving brand loyalty and satisfaction
Work done in an Agile/Scrum environment following CI/CD practices
Collaboration with multiple teams and working with offshore developers
Pega version 8.6 and 8.8 hands-on experience creating and testing application
End to end User story development, from Iteration planning to unit testing
UX/UI skills emphasis to ensure defect-free work
QA Testing and Debugging using Clipboard, Tracer, PDC and Live-UI tools
SmartIT ticket management system for production support incident management
Writing and executing SQL queries for data analysis and DB management
Meeting with end-users to troubleshoot issues with software
Experience with Dynatrace and Amplitude to analyze real-time production data
Rally Agile management software to track stories, defects, and incidents.
SYSTEMS ADMINISTRATOR CO-OP
HENRY FORD COLLEGE
08.2022 - 12.2022
Working with Senior System Administrator to understand how College utilizes Ellucian ERP System and how to assist and train end users (staff) with software
Some tasks include: Understanding of Ellucian products and ERP system
Integrating System updates
Learning data management/analysis and SQL queries to create reports
Testing updates in a Dev/Test/Prod environment.
Education
Bachelor of Applied Science Computer Information Systems -
Siena Heights University
05.2023
Associates of Applied Science Computer Information Systems -
Bachelor of Applied Science Computer Information Systems -
Siena Heights University
Associates of Applied Science Computer Information Systems -
Henry Ford College
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