Vincent Booker

• Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
• Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
• Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.

Help customers book reservations for a vacation timeshare.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

COVID 19 force me to leave the workplace.

Third party check cashing service for casino & online gaming.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

I took inbound calls to assist with USAA members auto and home insurance policy.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.