Vincent Brooks

Customer Service & Sales Support Technician

Falcon Electronics

Austin, Texas

01.2013 - Current

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries and requests from prospective customers.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Managed timely and effective replacement of damaged or missing products.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Sought ways to improve processes and services provided.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
Optimized customer support by establishing collaborative service environment.
Entered orders into [Type] computer database system.
Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.