VINCENT BRYANT GREER
Atlanta,GA
Summary
Directed groups of youth and adults for 15+ years, handling customer service and sales issue resolution while applying PeopleSoft skills and communication expertise across individual and group print and electronic presentations.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
- Resolution of Individual Taxpayer and Business Client Tax issues.
Account Manager
Dr. Roof Home Improvement Contractor
Roswell, GA
01.2023 - Current
- Provide Customer Service, Sales, and Marketing for Home-Owners Roofing improvement needs
- Scouted Leads, Surveyed Locations, Secured and Closed New Customers, Service Accounts
Assistant Manager/Security
High Priority Security Enforcement
Atlanta, GA
01.2019 - Current
- Secure personal vehicles for clients as well as patrol Store property and decrease loss from theft
Customer Service/Wheelchair Agent
Unifi/DAL Global Services
Atlanta, GA
01.2019 - Current
- Meet and Assist Passengers to help facilitate their travel experience through the Atlanta Airport
Member Engagement
Hire Dynamics / Change Healthcare
Alpharetta, GA
01.2018 - 01.2019
- Secured and Transferred Medical Records between Health Providers and Insurance Companies
TransAmerica / WFG Financial Advisor Insurance Agent
Alpharetta, GA
01.2018 - 01.2019
- Advised Clients in Asset Management, Risk Protection, Investment Growth, and Wealth Building
The Lampe Company / NAA Insurance Agent
Dallas, TX
01.2017 - 01.2018
- Set Appointments and Sold Client’s Life, Final Expenses, and Mortgage Protection Insurance
Teacher / Instructor
Fulton County Schools
Atlanta, GA
01.2012 - 01.2016
- Managed learning Environment by Establishing and Enforcing Rules, Routines, and Respect
- Routinely used Smart-board video aided presentation software and hardware in instruction
Production Assistant
WATC TV Channel 57
Norcross, GA
01.2010 - 01.2012
- Set up and Operated Lighting, Stage, Audio and Video Equipment including Television Cameras
Teacher / Instructor
DeKalb County School System
Stone Mountain, GA
01.1995 - 01.2010
- Adapted Teaching Methods & Instructional Materials to Meet student’s varying Needs & Interests
- Facilitated instruction of Microsoft Office training software for computer-inexperienced adults
- Re-delivered train the trainer Instructional technique training for professional colleagues on staff
- Maintained multiple confidential records and reports posted on time at regular intervals
Education
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Teaching Certificates Post Undergraduate Teacher Certification
State University of West Georgia Carrollton, GeorgiaBroadcast Media Management
Bachelor of Arts Degree
Clark Atlanta University Atlanta, Georgiaundefined
Production Assistant Training Seminar (P.A.T.S)
Atlanta, Georgia01.2010
Skills
Strong group management supports smooth team performance
Public speaking strengthens communication with audiences
Problem resolution improves service quality and daily workflow
Professional demeanor supports positive workplace interactions
Communications expertise supports clear, effective exchange of information
Marketing, sales, and customer service experience contribute to client support
Computer proficiency supports efficient completion of work tasks
Exceptional customer service contributes to positive experiences in individual, group, phone, and electronic settings
Public speaking and Microsoft Office proficiency support effective communication and office work
Supervision, direct guidance, and group feedback support strong performance and growth
Independent work and team contribution produce reliable results with minimal oversight
Timeline
Account Manager
Dr. Roof Home Improvement Contractor
01.2023 - Current
Assistant Manager/Security
High Priority Security Enforcement
01.2019 - Current
Customer Service/Wheelchair Agent
Unifi/DAL Global Services
01.2019 - Current
Member Engagement
Hire Dynamics / Change Healthcare
01.2018 - 01.2019
TransAmerica / WFG Financial Advisor Insurance Agent
01.2018 - 01.2019
The Lampe Company / NAA Insurance Agent
01.2017 - 01.2018
Teacher / Instructor
Fulton County Schools
01.2012 - 01.2016
Production Assistant
WATC TV Channel 57
01.2010 - 01.2012
Teacher / Instructor
DeKalb County School System
01.1995 - 01.2010
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Production Assistant Training Seminar (P.A.T.S)
Broadcast Media Management
Bachelor of Arts Degree
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Teaching Certificates Post Undergraduate Teacher Certification
Customer Service Representative
Internal Revenue Service