Vincent Bucci
Johns Creek,GA
Summary
Tech-savvy, Decisive, hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty. I am equipped to handle a range of daily operations and emergency situations at properties. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Hospitality Consultant
Vincent Bucci - Hotelier
01.2005 - Current
- This is a family business which my son's currently handle.
- My Son's have taken over this operation.
- I have from time to time when I am not working help other assets improve profitability.
- Developed and implemented hospitality service strategies to maximize customer satisfaction.
- Coordinated with vendors, suppliers and other external stakeholders to ensure timely delivery of goods and services.
- Provided guidance on cost-effective solutions for hospitality projects according to client requirements.
- Identified areas for improvement in existing processes and procedures related to hospitality operations.
- Conducted market research and analysis of competition in order to identify improvement opportunities for services provided.
Complex General Manager
AD1 Global
Atlanta, GA
02.2024 - 05.2024
- Temporary Assignment - brought in to successfully sell off the Hampton Inn and turn over the Doubletree to a new GM.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
Regional Director of Operations
Hotel Equities
09.2023 - 02.2024
- Developed and implemented strategies to improve operational efficiency across the region of 13-15 hotels
- Reviewed financial reports and identified opportunities for cost savings.
- Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Monitored customer service levels and took corrective action when necessary.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
General Manager
Embassy Suites by Hilton Rockford Riverfront
06.2022 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Task Force - General Manager
Evolution Hospitality
04.2021 - 12.2021
- This upscale property boasts 354 rooms and 15K in meeting space
- Across from the St
- Johns River and Times-Union Center for Performing Arts
- I spearheaded execution with a strong team effort of a successful coming out of the pandemic and moving from a branded property to a independent hotel which will eventually become a Marriott
- Property averaging 1.3 million in revenue a month, staffed property to achieve increase in GSS went from 47/52 to 33/52 in four months, RPI #1 in the market index above 100 consistently
- ADR #2 in market
- F&B reworked menus with Executive Chef to achieve improved image and profitability in the department
- Profitability consistently over 40% GOP.
Chief Enthusiast
Canopy by Hilton Atlanta Midtown
12.2017 - 04.2021
- Opening GM for Hilton's Newest Lifestyle Brand, Canopy by Hilton Atlanta Midtown, opened December 2018 and is quickly rising to the top of TripAdvisor current #4 of 176, the hotel situated in the heart of the arts with Piedmont Park in our backyard
- Collaborated with staff to maximize customer satisfaction, achieved first year 2019 67% occupancy, ADR 196.33, over 10million in revenue, 99.7 Rev Par index year one
- Excellent service scores and QA
- Spearheaded development and launch of Xhibit Studio Kitchen and Bar
- Achieving F&B Revenues of 1.1 million in the first year
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Motivated and led team members to work together to achieve targets
- Hotel won Best Opening Hotel in 2018 by Concord Hospitality and Hilton Worldwide.
Managing Director
Hilton Marco Island Beach Resort & Spa
02.2017 - 09.2017
- Hilton Marco Island Beach Resort & Spa is perfectly situated, facing the pristine white sands of the Gulf of Mexico
- The AAA Four Diamond deluxe 11-story 310 room Florida Beach Resort producing 35 million in revenue
- Hotel experienced a fire / flood and with the impact of IRMA the hotel will be delayed in opening till 2020.
General Manager
Evolution Hospitality
09.2016 - 02.2017
- General Manager of a 263-room hotel with 25,000 square feet of Banquet / Catering space
- The hotel finished 2016 with revenues in excess of 20million
- Delivered exceptional client experiences with handson leadership of front-line associates and area managers
- Took hotel out of Focus Improvement Plan II for Hyatt
- Controlled improvements of asset for sale in 2017
- The hotel is an escape from the ordinary in Southern California at our luxury hotel
- Located just minutes from the scenic beaches of Malibu, California
- With a unique combination of outstanding business facilities and a resort-like atmosphere, the Mediterranean style hotel is an oasis of sophistication in the Westlake Village business complex in Thousand Oaks.
Area General Manager
HVMG - Hospitality Ventures Management Group
10.2009 - 09.2016
- Promoted from Chicago to the opening General Manager for the new hotel 177 room Hyatt hotel and popular Villa Christina Restaurant in the Perimeter Area of Atlanta
- Under my leadership with an excellent team effort the hotel held the number 1 spot in NPS for the franchise division of Hyatt
- Hotel was awarded the AAA Four Diamond Distinction
- Number 1 on TripAdvisor out of 191 hotels in Atlanta
- 15 million in revenue and number one in overall occupancy index and number 2 in Rev Par index in the Perimeter Market
- I moved to the Hyatt in Palm Springs in September of 2015, our property was the leader in occupancy and ADR in our comp set
- I serve as President of the Palm Springs Hospitality Association and Treasurer of Palm Springs Resorts.
Director of Operations
Hilton Atlanta Northeast
03.2007 - 08.2009
- Directed all Operations for this 272-room property with 20K square feet of meeting space
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Streamlined efficiency reduced labor hours and boosted profitability to optimize overall productivity
- Cross-trained in every different role to maximize operational knowledge.
Director of Food and Beverage
Crowne Plaza Hotels & Resorts
09.2003 - 10.2006
- Milan Mediterranean Bistro, Buckhead (Atlanta), GA - Noble Investment, directed operations for an upscale Tapas Bar in Buckhead with revenues exceeding $3 million a year.
Vice President Food and Beverage
Horizon Hotels, Ltd.
02.1998 - 09.2003
- A national company managing hotels, golf courses, conference center, and restaurants with over 33 properties including twenty Days Inn properties, Hiltons, Sheraton, Radisson, Milford Plaza, Doral Arrowood Resort and the Four Seasons Resort with over 50 million on F&B Revenues
- I directed company- wide F&B Operations, approved all budgets, capital purchases, menus and negotiated nation food purchasing program
- Developed and monitored internal control systems
- Collaborated with various departments to identify operational challenges and plan corrective actions
- Strategized longterm business needs while generating guest relations feedback for process improvements.
Assistant Corporate Director Of Food And Beverage
Impac Hotel Group LLC
03.1995 - 09.1998
- Started career with IMPAC hotel group as the manager of core operations and with a promotion to assistant corporate director of food and beverage after one year
- Assisted in directing company food and beverage operations, served on company Training Team developed training manuals for new concepts and increased service cores by 12% to a company score of 82
- Key player on takeover teams, installing IMPAC policies and procedures and training staff in company standards
- Priced and ordered food products, kitchen equipment and food service supplies
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Food and Beverage Manager
Morton's The Steakhouse
01.1992 - 10.1995
- Played a key role on the opening team for 10 restaurants across the country implementing back of house controls and training BOH staff
- Personally selected by Morton's President to turn around the New York restaurant; reduced food cost by 5%, beverage cost by 6% and an increase in profitability by 8%
- Continued to troubleshoot and reverse negative performance in other properties on short term assignments.
Director of Food and Beverage
B.F. Saul Mortgage Company
01.1990 - 01.1992
- Provided leadership and operational excellence in two Holiday Inn Properties, Gaithersburg, MD and Columbus, OH
- Established clear performance goals and metrics for revenue, P&L, customer service.
Director of Purchasing
Stouffer Hotels and Resorts Mayflower Hotel
01.1988 - 01.1990
Regional Purchasing Director
Beacon Hotel Corporation
01.1985 - 01.1988
Food and Beverage Controller
Adam's Mark Hotel Philadelphia
01.1982 - 01.1985
Education
Associates - Accounting
Peirce College
01.1980
Skills
- Opening, Start-up & Turnaround Expert
- Takeover Team Recruiter and Leadership
- Property Management Systems
- Labor Cost Control / Food Safety Regulations
- Operational Efficiency
- Inventory Management
- Computer Skills
- Staff Training and Development / Team Building
- Guest Relations & Retention
- Revenue management
- Menu development, Planning, Design
- Sales and Marketing
- Microsoft Office proficiency
- Problem-solving abilities
- Budget Implementation
Websites
Honors And Awards
Circle of Leadership - DoubleTree by Hilton
Locations
Atlanta Metropolitan Area
Certification
- Certified Food and Beverage Executive
References
References available upon request.
Timeline
Complex General Manager
AD1 Global
02.2024 - 05.2024
Regional Director of Operations
Hotel Equities
09.2023 - 02.2024
General Manager
Embassy Suites by Hilton Rockford Riverfront
06.2022 - 08.2023
Task Force - General Manager
Evolution Hospitality
04.2021 - 12.2021
Chief Enthusiast
Canopy by Hilton Atlanta Midtown
12.2017 - 04.2021
Managing Director
Hilton Marco Island Beach Resort & Spa
02.2017 - 09.2017
General Manager
Evolution Hospitality
09.2016 - 02.2017
Area General Manager
HVMG - Hospitality Ventures Management Group
10.2009 - 09.2016
Director of Operations
Hilton Atlanta Northeast
03.2007 - 08.2009
Hospitality Consultant
Vincent Bucci - Hotelier
01.2005 - Current
Director of Food and Beverage
Crowne Plaza Hotels & Resorts
09.2003 - 10.2006
Vice President Food and Beverage
Horizon Hotels, Ltd.
02.1998 - 09.2003
Assistant Corporate Director Of Food And Beverage
Impac Hotel Group LLC
03.1995 - 09.1998
Food and Beverage Manager
Morton's The Steakhouse
01.1992 - 10.1995
Director of Food and Beverage
B.F. Saul Mortgage Company
01.1990 - 01.1992
Director of Purchasing
Stouffer Hotels and Resorts Mayflower Hotel
01.1988 - 01.1990
Regional Purchasing Director
Beacon Hotel Corporation
01.1985 - 01.1988
Food and Beverage Controller
Adam's Mark Hotel Philadelphia
01.1982 - 01.1985
Associates - Accounting
Peirce College
- Certified Food and Beverage Executive
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