Vincent Castellanos
Colton,CA
Summary
Motivated, resourceful and driven Asset Protection Lead with 4 years of experience. Deep understanding of OSHA guidelines and asset protection provisions. Coordinates and conducts safety enhancement evaluations and participates in company's risk cost analysis to help ensure a safer work environment . Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand organizational needs and deliver risk management solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asset Protection Lead
Walmart
07.2022 - Current
- Enhanced asset protection strategies by conducting thorough risk assessments and implementing effective security measures.
- Led asset protection safety campaigns within the organization, educating employees on their responsibilities in safeguarding company assets.
- Served as the primary point of contact for emergency response training, coordinating efforts across departments to ensure seamless execution during emergency procedures
- Improved compliance with company policies and procedures through regular audits, identifying areas for improvement and ensuring corrective action was taken.
- Built cross-functional relationships with floor operations to reduce power equipment and medical incidents
Asset Protection Associate
Walmart
10.2020 - 07.2022
- Improved facility safety for employees through regular risk assessments and hazard identification.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Utilized data analysis to identify any safety concerns and develop solutions to mitigate risks.
- Verify transportation loads coming in and out of facility at truck security post ( truck gate)
- Help reduce safety incidents by engaging with associates and managers by conducting safety observations and discussing opportunities
Support Manager
Walmart
07.2019 - 10.2020
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Supervisor
Walmart
06.2018 - 07.2019
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Cashier
Walmart
09.2017 - 06.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Ramona High School
Riverside, CA06.2013
Skills
- Crisis Management
- Emergency Preparedness
- Incident Response
- Internal Audits
- Incident Reporting
- OSHA expert
- Team Training
- Microsoft Excel, Power Point, Word
Certification
- OSHA 10 HOUR GENERAL INDUSTRY SAFETY & HEALTH
- OSHA 30 HOUR GENERAL INDUSTRY SAFETY & HEALTH
- NFPA 70E
- AMERICAN RED CROSS ADULT FIRST AID/CPR/AED
Timeline
Asset Protection Lead
Walmart
07.2022 - Current
Asset Protection Associate
Walmart
10.2020 - 07.2022
Support Manager
Walmart
07.2019 - 10.2020
Customer Service Supervisor
Walmart
06.2018 - 07.2019
Cashier
Walmart
09.2017 - 06.2018
High School Diploma -
Ramona High School
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