Summary
Overview
Work History
Skills
Interests
Timeline
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VINCENT C. DEBERNARDI

Indianapolis,USA

Summary

Dynamic AR Collections Supervisor, with a proven track record in high-volume B2B collections credit management and supervision. Expert in debt recovery and client relationship management, achieving significant improvements in +90/365 metrics. Skilled in devising and executing credit policies that ensure financial stability and operational excellence. Recognized for strong leadership and analytical skills, driving team success and enhancing operational efficiency. Known for fostering collaborative work environments and driving results, adaptable to evolving business needs. Proficient in risk analysis and conflict resolution.

Overview

27
27
years of professional experience

Work History

AR Collections Credit Supervisor

CertaSite, LLC
01.2021 - Current
  • Mentor of a Team consisting of 5 AR collectors, emphasizing high-volume accounts receivable for developing fire and life safety provider
  • My main company focus is AR collections and management of an account portfolio averaging $2.8 million for customers in KY, IN, and West Michigan.
  • Logged calls and updates in company software, tracking developments via AR Reports to oversee customer AR aimed at minimizing +90/365.
  • Implemented effective strategies to resolve invoice disputes, partnering with clients to identify and address issues while strengthening customer relationships to achieve positive outcomes.
  • Directed creation and execution of policies and procedures for 10 Day Demand notifications, including development and management of tracking notices as final step before engaging 3rd party collections, resulting in significant improvements to recovery of +90/365 metrics
  • Facilitated enhanced communication between AR and local branches by establishing a vital procedure for addressing problem accounts, resulting in significant improvement of intercompany dialogue regarding client AR issues with goal of safeguarding company profitability.
  • This lead to the development of a streamlined communication channel allowing branches to request my input of assessments of particular customer scenarios for enhanced credit decision-making
  • Liaison between third-party collections, legal departments, and clients for effective debt recovery.
  • Oversaw submissions for clients facing unsuccessful in-house collection efforts across the organization.
  • Manage generation of collection metrics for end-of-month reporting to Senior Management and FP&A.
  • Participated in company community improvement programs, including Earth Day clean-up and various outreach initiatives.
  • Developed proficiency in Sage Intacct, YayPay, HubSpot, and Service Trade software.
  • Collaborated with collection agency to communicate corporate strategy and enhance alignment.
  • Led negotiations on settlements and summary judgments to secure optimal resolutions.

Credit Supervisor

Enviroforensics
01.2016 - 01.2021
  • Supervisor of Credit and Collections Department for Environmental Consultant.
  • Conducted evaluation, training, and counseling of staff.
  • Conducted interviews and assessments of new hires for collections.
  • Assigned daily responsibilities, coached team members, and maintained alignment with collection objectives.
  • Client portfolio including leading insurance carriers alongside direct clients in AR and AP.
  • Contributed to interviews and evaluations of new hires for collections.
  • Directed all aspects of company receivables management, concentrating on intricate billing with multiple entities, ensuring thorough documentation of details and progress in payment retrieval.
  • Directed daily task allocation, coaching employees to meet collecting targets
  • Cash Application & Collections - continual client/customer communication, administering and managing specific project accounts as required.
  • Managed and tracked details of collection efforts, receivables, statement updates, cash processing tasks including ACH and Credit Card payments, audits, and account reconciliations
  • Managed AR and AR balances, establishing special credit arrangements and collaborating with problem accounts, frequently negotiating with clients, insurance carriers, and attorneys to achieve and surpass monthly cash goals through effective payment resolution.
  • Oversaw maintenance of precise, equitable client account statements; focusing on complex invoicing with various stakeholders.
  • Partnered with Account Managers to guarantee adherence to all collections department goals and objectives.
  • Streamlined Accounting department group email inbox, ensuring organized administration and timely resolution of all inquiries
  • Facilitated generation of manual AR reports distributed company-wide, documenting collection progression to payment.
  • Maximize efficiencies with regard to data and file management of collections information.
  • Standardized collections communications and monitored collections communications

Vending Technician

Production Tool Supply
01.2013 - 01.2016
  • Managed installation and upkeep of industrial vending machine solutions for industrial tool supplier, providing support to customers throughout Indiana and Louisville KY.
  • Managed all vending services for Central Indiana Vending customers, including client interactions and ensuring high levels of customer satisfaction
  • Established machines, assembled, maintained, and operated multiple vending machine database types and programs.
  • Coordinated comprehensive delivery services with company truck for vending and sales office needs
  • Facilitated Payables with Sales Ticket closeouts to invoicing and Credit Refund processing.
  • Served as backup for Warehouse operations, encompassing shipping and receiving, order fulfillment, stock processing, inventory management, and quality assurance on packed and shipped orders to ensure accuracy.
  • Obtained Certified Fork Lift License to enhance operational capabilities. Assisted with general office maintenance to ensure efficient workspace management

National Account Manager

Tyco Integrated/ADT Security Services
01.2003 - 01.2013
  • Based out of the what was known as the Tyco Indianapolis National Account Support Center / High Volume Call Center.
  • Accounts Receivables Specialist for large, high-volume corporate clients with multiple locations nationwide for Security products and services.
  • Managed portfolio comprising diverse high-volume, multi-location corporations and select state governments
  • Achieved consistent results in fulfilling and exceeding goals related to B2B receivables.
  • Oversaw $1.5 million in monthly A/R for assigned accounts
  • Attained Team Lead position via commitment and superior performance.
  • Mastered research and reconciliation of receivables for security products and services.
  • Leading Agent consistently ranked in Top 5 for performance metrics, exceeding monthly delinquency expectations and achieving reductions of over 90 and 365 A/R.
  • Developed proficiency in applying Business Contract Law and Sarbanes Oxley (SOX) regulations.
  • Assessed customer installation contracts and contract rider specifications focusing on annual terms and conditions applicable to recurring services and billings
  • Conducted extensive analysis of customer aging statements, ensuring accuracy in account reconciliation and enhancing client relations.
  • Achieved 2010 Club Excellence Award for exemplary performance in customer service. Honored by peers and senior management for consistently exceeding standards. Most notably for turning around a situation and providing superior service to prominent multimillion-dollar New York State account. Recognized as top candidate among 150+ department members, winning against nine finalists

(Multiple Positions , in BOLD Font)

Major Video Concepts/Ingram Entertainment
01.1998 - 01.2003
  • Corporate Video Game Sales Specialist of specialized products for leading National Entertainment Distributor, selling console video games and accessories directly from Video Game Manufacturers and Hollywood Movie Distribution Studios.
  • Managed sales for extensive account base of Corporate Retail and Rental Store clients.
  • Responsible for achieving monthly sales goals, prospecting and acquiring new business, as well as contacting each existing account to solicit video game and accessory sales.
  • Outperformed benchmarks in proficiently managing assigned territory, pinpointing declining sales regions; creating and maintaining an orderly, detailed system of customer information.
  • Undertook extensive business travel to connect with vendors and present video game industry insights to clientele
  • Acquired product management expertise through collaboration with diverse game manufacturers for updated product information and executing purchase orders to fulfill demand.
  • Key Account Specialist - Managed receivables and billing for large, key national account clients; critical focus for company.
  • Converted payment information from spreadsheet to database formats for LAWSON, reducing man-hours.
  • Implemented Electronic Funds Transfer systems for nationwide customer transactions.
  • Orchestrated comprehensive payment management for products and services, guaranteeing precise capture and processing through effective bank coordination
  • Credit Analyst - reporting exclusively to the Credit Manager.
  • Facilitated communication with customers and UPS to obtain proof-of-delivery information for issue resolution.
  • Duties included Payment posting/processing, G/L balancing and Credit/Collections.
  • Credit Limit Evaluation/Authorization
  • Oversaw preparation of weekly invoices and monthly statements, resolving variances through thorough investigation and negotiation with customers when required
  • Compiled monthly reports for all accounts while collaborating with attorneys on unresolved account debt collection
  • Streamlined processing and filing of UC1 Leans with various municipalities.
  • Prior employment experiences also include:
  • Leasing Manager
  • Warehouse Manager
  • Supermarket Department Manager
  • Collections/Consumer Lending/Banking

Skills

  • High Volume Business to Business Collections
  • Mentoring and Training Specialist
  • Professional Customer Relations
  • Commitment to Quality, Detail and Results
  • Superior Phone Etiquette & Communication Skills
  • Strong work Ethic, History of Success
  • Certified Microsoft Excel User (Vlookups etc)
  • Analytical and Credit Evaluation
  • Over 25 Years’ Experience with AR & AP AS/400
  • Ajera, Lawson, Unix, Sage Intacct, Yay Pay, Hubspot, Service Trade Adaptable to new software
  • Credit analysis
  • Collection strategies
  • Risk assessment
  • Willing to learn
  • Teamwork and collaboration
  • Problem-solving abilities

Interests

  • DIY and Home Improvement
  • Arcade Hobbyist
  • Video Game Collector
  • Animal Lover
  • Sports Enthusiast
  • Exploring Nature and general outdoor activities

Timeline

AR Collections Credit Supervisor

CertaSite, LLC
01.2021 - Current

Credit Supervisor

Enviroforensics
01.2016 - 01.2021

Vending Technician

Production Tool Supply
01.2013 - 01.2016

National Account Manager

Tyco Integrated/ADT Security Services
01.2003 - 01.2013

(Multiple Positions , in BOLD Font)

Major Video Concepts/Ingram Entertainment
01.1998 - 01.2003

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VINCENT C. DEBERNARDI