Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Vincent Chen

Queens

Summary

Dynamic IT Support Assistant at Horizon Business Solutions, adept at enhancing network performance and security. Leveraged strong problem-solving skills and technical expertise in software troubleshooting and system upgrades, resulting in improved operational efficiency. Proven ability in data management and customer service, ensuring seamless support and collaboration across teams.

Overview

1
1
year of professional experience

Work History

IT Support Assistant

Horizon Business Solutions
NY
02.2024 - 06.2025
  • Installed, upgraded, and troubleshot software applications.
  • Monitored network performance and security.
  • Provided technical support for hardware and software issues.
  • Performed system updates and upgrades.

Education

Bachelor of Technology - Computer Systems

New York City College of Technology
New York, NY
02.2025

Skills

  • Business analysis
  • Hardware maintenance
  • Telecommunications
  • Data analytics
  • Excel
  • Strategic Planning
  • Team Collaboration
  • IT asset management
  • Data management
  • HelpDesk support
  • Python
  • Problem Solving
  • Remote support
  • Customer service
  • Technical support
  • Team Collaboration

Affiliations

Tech Club Member - Attended workshops on emerging data technologies.
Community Volunteer - Promoted technology literacy through tutoring and workshops.
Fitness Club - Participated in wellness and team activities.

Timeline

IT Support Assistant

Horizon Business Solutions
02.2024 - 06.2025

Bachelor of Technology - Computer Systems

New York City College of Technology
Vincent Chen