Adept at automotive detailing and customer service, I significantly enhanced client satisfaction and repeat business at Owner Operator Independent. Leveraging expertise in upholstery cleaning and relationship building, I consistently exceeded monthly sales targets. My proactive approach to adopting new technologies and streamlining processes resulted in notable efficiency improvements and a positive team environment.
Overview
21
21
years of professional experience
Work History
Detailer
Owner Operator Independent
01.2003 - Current
Washed cars and trucks daily for auto dealership.
Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Vacuumed interiors of vehicles to remove dirt and debris.
Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Maintained a clean and organized workspace, promoting a safe working environment for all team members.
Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
Contributed to company growth by consistently meeting or exceeding monthly sales targets through upselling detailing services and products.
Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
Streamlined processes by creating checklists for routine tasks, increasing accuracy and consistency across all projects.
Optimized scheduling processes to accommodate fluctuating workloads, ensuring maximum efficiency and timeliness in service delivery.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Shined vehicle windows and windshields to remove water spots.
Developed strong relationships with customers through clear communication and exceptional service, generating repeat business.
Continually updated knowledge of industry trends and advancements, ensuring delivery of top-notch detailing services to clients.
Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
Participated in ongoing professional development opportunities to stay current on best practices within the automotive detailing industry.
Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.
Improved overall client experience by providing thorough explanations of services performed and offering recommendations for future maintenance visits.
Assisted management in developing marketing strategies to promote the company''s detailing services within the local community.
Reduced waste and increased sustainability by carefully managing supplies inventory, preventing overstocking or shortages of essential materials.
Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.
Maintained clean, tidy and safe work environment.
Maintained car detailing equipment and supplies in optimal condition for daily demands.
Collected and disposed of trash in vehicle console spaces and under seats.
Provided exceptional customer service and addressed customer inquiries.
Restored luster to vehicle interiors, including upholstery and vinyl.
Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Washed, waxed, and buffed vehicle bodies for professional shine.
Reported daily work progress and encountered problems to management.
Applied protective agents, including sealants, to protect surfaces.
Applied fuel additives to help clean and protect engines.
Test drove vehicles and reported identified issues to management.
Refilled gas tanks and documented fluid levels.
Removed dirt and debris from vehicle and equipment interiors.
Performed detailed vacuuming of interior and exterior of vehicles and equipment.
Utilized high-pressure washers to clean vehicles and equipment.
Applied wax and sealants to exterior of vehicles and equipment.
Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
Polished windows and mirrors of vehicles and equipment.
Used specialized cleaning products to remove stains from interior and exterior surfaces.
Maintained records of cleaning activities.
Inspected vehicles and equipment for visible damage.
Followed safety guidelines for cleaning vehicles and equipment.
Applied chemicals and used high-pressure wash and scrubbers to clean rims.
Wiped down and polished interior and exterior surfaces.
Checked and replaced windshield wipers on vehicles and equipment.
Painted engine components and related parts by using spray gun or aerosol can and masking material.