Vincent Chiochetti
Warren,OH
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
Work History
Shop Owner
Vinnie's Custom Auto
06.2020 - 05.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Coached, counseled and disciplined employees.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Utilized tools effectively to streamline repair processes, significantly reducing repair time.
Service Technician
Drake Manufacturing
02.2022 - 02.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding of the repair procedures.
- Increased customer satisfaction by providing timely and efficient on-site service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards. On in house CNC machine restorations.
- Maintained detailed records of service calls, enabling better tracking of recurring issues.
- Collaborated with team members and clients to complete complex installations, ensuring seamless integration of new machinery.
- Provided on-site support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Maintenance Technician
Race Winnning Brands
08.2020 - 11.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment repair and maintenance
- Inspected and maintained equipment to keep items in top working condition.
- Implemented lockout procedures to safely isolate energy sources during maintenance tasks.
Production Worker / Maintenance
Tenaris
10.2014 - 04.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep production schedule.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Crosstrained in maintenance to support the department, effectively reducing downtime.
Education
High School Diploma -
Champion High School
Warren, OH05.2012
Certificate - Career Paths For Teaching Profession
Trumbull County Career And Technical Center
Warren, OH05.2012
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Marketing experience
- Store maintenance
- Customer service background
- Staff hiring and training
- Waste reduction
- Health and safety regulations
- Employee scheduling
- Customer relations
- Project management
- Small business operations
- Project estimating
- Cost reduction
- Lockout tagout procedures
- Forklift useage
- Overhead crane rigging
- Electrical panel termination
Timeline
Service Technician
Drake Manufacturing
02.2022 - 02.2025
Maintenance Technician
Race Winnning Brands
08.2020 - 11.2020
Shop Owner
Vinnie's Custom Auto
06.2020 - 05.2023
Production Worker / Maintenance
Tenaris
10.2014 - 04.2020
High School Diploma -
Champion High School
Certificate - Career Paths For Teaching Profession
Trumbull County Career And Technical Center
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