Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Clark

Winston Salem

Summary

Innovative and goal-oriented Management professional committed to operational excellence and customer service. Dedicated team player skilled at mediation and conflict resolution. .

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Developed skills in client relationship management and problem resolution within dynamic environment. Ability to analyze customer needs and implement tailored solutions. Seeking to transition into new field, leveraging these skills to drive success and growth.

Diligent operations manager,with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.

Adept individual with more than 5 years working as Manager for 4 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

8
8
years of professional experience

Work History

Customer Success Manager

Commercial Metals Co
07.2024 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

Branch manager

Enterprise Mobility
01.2024 - Current
  • Led a team of100+ staff, enhancing operational efficiency through innovative policies, securing top5 revenue status at airport branches
  • Partnered with department leaders to develop and implement procedures, driving operational improvements across3 airport branches
  • Manage daily operations of3 airport branches, achieving top5 revenue status within the group
  • Contributed56% of the market share inside the Greensboro airport
  • Implemented strategic initiatives, improving customer service scores from78 to87, surpassing company average by5 points
  • Conducted performance evaluations and spearheaded training programs, fostering employee development

Branch Manager

Enterprise Mobility
06.2023 - 01.2024
  • Led a team of15+ in Burlington to achieve top regional sales, customer service, and retention scores
  • Boosted year-over-year growth by41% and revenue by10% through innovative strategies and cost-saving measures
  • Increased operating profit by25% above company average through effective sales leadership and perseverance

Branch Manager / Management Trainee

Enterprise Rent–A–Car
01.2021 - 06.2023
  • Managed daily operations and staff, achieving a25% increase in employee retention
  • Implemented strategic initiatives, enhancing branch performance and boosting revenue growth by15%
  • Spearheaded customer service improvements, achieving a20 Point increase in customer service matrix
  • Introduced new marketing strategies, resulting in a17% increase in growth in the Reidsville market

Store Manager

T-Mobile
09.2020 - 01.2021
  • Ensured compliance with company policies, maintained accurate inventory records, and streamlined operations for increased efficiency
  • Increased employee engagement by doing1on1’s with sales rep’s
  • Implemented new sales strategies, boosting store revenue by27% in three months

Site Manager

Sam’s Express
05.2020 - 09.2020
  • Managed all business operations, including hiring, scheduling, and equipment maintenance, improving car wash efficiency by20%
  • Implemented innovative scheduling techniques, optimizing staff allocation and significantly improving service times
  • Ensure that all employees were engaged and developing

Store manger

Autobell Carwash
03.2017 - 05.2020
  • Oversaw daily operations, ensuring efficient car processing and equipment maintenance
  • Hired and trained new employees, enhancing team productivity and service quality
  • Managed work schedules, optimizing staff availability and operational efficiency
  • Maintained car wash equipment, including motors and hydraulic lines, ensuring minimal downtime
  • Certified in Microsoft Word and Excel, utilized for administrative and operational tasks

Education

Bachelors degree - Business management / Political Science

Guilford College
Greensboro, NC
05.2020

Skills

  • Operations Management
  • Customer Service
  • Marketing
  • Account Management
  • Process Improvements
  • Sales Management
  • Retail Sales
  • Sales Goals
  • Accounts Receivables
  • Human Resources
  • Market Share
  • Onboarding
  • Operations
  • Training
  • Cost Reduction
  • Recruiting
  • Employee Management
  • Revenue Growth
  • Policy Implementation
  • Hiring
  • Profit and Loss Management
  • Negotiation

Timeline

Customer Success Manager

Commercial Metals Co
07.2024 - Current

Branch manager

Enterprise Mobility
01.2024 - Current

Branch Manager

Enterprise Mobility
06.2023 - 01.2024

Branch Manager / Management Trainee

Enterprise Rent–A–Car
01.2021 - 06.2023

Store Manager

T-Mobile
09.2020 - 01.2021

Site Manager

Sam’s Express
05.2020 - 09.2020

Store manger

Autobell Carwash
03.2017 - 05.2020

Bachelors degree - Business management / Political Science

Guilford College
Vincent Clark