Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vincent Crisp

Charlotte,NC

Summary

Accomplished Division Manager with a robust background in operations management and staff development, particularly at Waste Pro. Leveraged performance management and operations planning skills to significantly enhance efficiency and profitability. Proven track record in motivating teams to exceed revenue goals, demonstrating a unique blend of strategic planning and leadership abilities.

Overview

29
29
years of professional experience

Work History

Division Manager

Waste Pro
Concord, NC
09.2021 - Current
  • Created and maintained budget for departmental operations, including personnel costs, materials, equipment and supplies.
  • Managed a team of 15+ staff members in the division, providing guidance and direction on day-to-day activities.
  • Ensured compliance with company policies and procedures within the division.
  • Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.
  • Identified areas of improvement in operational processes or systems to increase efficiency and effectiveness.
  • Implemented changes in response to changing market conditions or customer demands.
  • Implemented system to combine multiple functions into one process, resulting in increased efficiency and improved profitability.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.

Assistant Division Manager

Waste Pro
Concord, NC
05.2019 - 09.2021
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.

Operations Manager

Waste Pro
Concord, NC
05.2016 - 05.2019
  • Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.
  • Coordinated the scheduling of routes to ensure timely deliveries while minimizing labor costs.
  • Trained new employees in safe operation of vehicles, customer service protocols and company policies.
  • Ensured compliance with DOT regulations regarding hours of service, vehicle inspection requirements and driver qualifications.
  • Organized weekly meetings with drivers to review delivery schedules, discuss changes in policy or procedure, provide feedback on job performance and address any other issues that may arise.
  • Analyzed data from GPS systems to identify opportunities for improved route optimization.
  • Responded quickly to emergency situations such as breakdowns or accidents providing support until resolution is achieved.
  • Collaborated closely with regional managers in order to develop more effective routing practices that would save money and reduce environmental impact.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Monitored driver and laborer time and attendance to control costs and maintain safety standards.

Helper,Driver, Ops Sup and Om

BFI,Allied Waste and Republic
Charlotte, NC
05.1999 - 05.2016

Petty Officer Second Class

US Navy
Norfolk, VA
10.1995 - 10.1998

Education

High School Diploma -

Graham High
Graham, NC
06-1995

Skills

  • Performance Management
  • Operations Management
  • Staff Motivation
  • Operations Planning
  • Staff Training and Development
  • Budgets
  • Profit and loss analysis
  • Performance Improvement

Accomplishments

  • Honorable Discharge US Navy
  • Division Growth in 2016 gross revenue was at $598K a month currently at $2.3 million a month.
  • Spearheaded in being awarded 9 municipal contacts in the Charlotte Market.
  • And much more

Timeline

Division Manager

Waste Pro
09.2021 - Current

Assistant Division Manager

Waste Pro
05.2019 - 09.2021

Operations Manager

Waste Pro
05.2016 - 05.2019

Helper,Driver, Ops Sup and Om

BFI,Allied Waste and Republic
05.1999 - 05.2016

Petty Officer Second Class

US Navy
10.1995 - 10.1998

High School Diploma -

Graham High

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