Vincent Dattilio
Essex Junction
Summary
Accomplished Business Development Executive and Operations Manager with a proven track record at PuroClean Restoration Specialists and G.W. Savage, enhancing customer satisfaction and expanding client bases through expert relationship building and strategic sales and marketing. Skilled in project management and team leadership, I've driven growth and operational efficiency, embodying customer service excellence and innovative business development planning.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Business professional prepared to excel in dynamic environment. Known for driving strategic initiatives that lead to substantial business growth. Highly collaborative and results-focused, adaptable to evolving business needs. Proficient in negotiation, market analysis, and relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Development Executive
G.W. Savage Corp
05.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Attended networking events to expand professional connections.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Streamlined processes to improve client interactions.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Available 24/7- 365 for all current and potential clients
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Grew customer base, conducting thorough market research to identify new target demographics.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory.
Business Development Executive
PuroClean Restoration Specialists
01.2024 - 04.2024
- Attended networking events to expand professional connections.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Grew customer base, conducting thorough market research to identify new target demographics.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
Operations Manager
Puroclean Restoration Professionals
03.2019 - 04.2024
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
Restoration Crew Member
PuroClean Restoration Specialists
03.2019 - 04.2024
- Restored damaged properties by efficiently removing debris and cleaning surfaces.
- Collaborated with team members to effectively manage multiple restoration tasks simultaneously.
- Completed restoration projects within deadlines, ensuring minimal disruption to clients'' lives.
- Increased company reputation by consistently providing high-quality workmanship on all completed projects.
- Maintained safety standards throughout the restoration process, reducing the risk of injury for both crew members and clients.
Delivery Driver
UPS
10.2017 - 03.2019
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages on time by planning optimal delivery routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Bar Manager/Bartender
On Tap Bar & Grill
06.2013 - 10.2017
- Monitored revenue and expenses by implementing budgeting practices and cost control measures.
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Analyzed consumption trends to optimize product selection and minimize excess stock.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
High School Diploma -
South Burlington High
South Burlington, VT06-2004
Skills
- IICRC Water, Structural Drying, and Mold Certified
- Sales and marketing
- Customer service
- Decision-making
- Customer satisfaction
- Relationship building
- Business development and planning
- Training and mentoring
- Forecasting and planning
- Project management
- Team leadership
Accomplishments
- Supervised team of 10+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Efficient and knowledgeable with Xactimate
Certification
- Completed a 2 week course for Water Damage Restoration with the Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Completed a 2 week course for Structural Drying with the Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Certified Consumer Sales Specialist (CCSS) - Retail Education Association.
- HubSpot Sales Software Certification - HubSpot Academy.
Timeline
Business Development Executive
G.W. Savage Corp
05.2024 - Current
Business Development Executive
PuroClean Restoration Specialists
01.2024 - 04.2024
Operations Manager
Puroclean Restoration Professionals
03.2019 - 04.2024
Restoration Crew Member
PuroClean Restoration Specialists
03.2019 - 04.2024
Delivery Driver
UPS
10.2017 - 03.2019
Bar Manager/Bartender
On Tap Bar & Grill
06.2013 - 10.2017
- Completed a 2 week course for Water Damage Restoration with the Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Completed a 2 week course for Structural Drying with the Institute of Inspection Cleaning and Restoration Certification (IICRC)
- Certified Consumer Sales Specialist (CCSS) - Retail Education Association.
- HubSpot Sales Software Certification - HubSpot Academy.
High School Diploma -
South Burlington High
Similar Profiles
Brandi SummerlinBrandi Summerlin
First Grade Teacher at G.W. Carver Elementary SchoolFirst Grade Teacher at G.W. Carver Elementary School
Jackson WestonJackson Weston
Territory Manager at G.W. BerkheimerTerritory Manager at G.W. Berkheimer
Troy HickleTroy Hickle
Retail Manager at G.W. Business Solutions Inc.Retail Manager at G.W. Business Solutions Inc.