Vincent De Guzman

My military position is to supervise/manage a team of 5 subordinates. Our section is responsible to provide customer support to approximately 2,500 members of the Hawaii Air National Guard. We assist them issues with their network equipment, mobile device, and troubleshoot/modify user account. For my full-time position, I provide the same service for over 1,000 employees including civilians and contractors. And comply with additional duty.

Additionally, I supported the Air Force Network (AFNet) migration in 2015. My position was to travel to various Air National Guard (ANG) bases along with a civilian Customer Support Technician. Also, led and/or part of a team to numerous Standard Desktop Configuration (SDC) project in updating workstation to the latest approved image.

Finally, I provided leadership and identified position/title with C2 mobile capability. Managing over 80 users and devices ensuring it meets security standard. And providing necessary applications and importing CAC certificates to utilize those mission essential software.

• Managed IT infrastructure to ensure optimal performance and reliability.
• Developed and implemented security protocols to safeguard sensitive information.
• Provided technical support for hardware and software issues across multiple platforms.
• Led system upgrades and migrations to enhance operational efficiency.

• Diagnosed network systems, ensuring operational readiness and security compliance.
• Executed routine maintenance related network systems to enhance performance reliability.
• Collaborated with team members to troubleshoot complex technical problems, improving turnaround times for repairs.
• Implemented preventive maintenance schedules, reducing equipment downtime and increasing operational efficiency.