Vincent DeJulio

• Improved business processes by analyzing current practices and recommending optimization strategies.
• Improved data accuracy with meticulous management of employee records and data entry.
• Collaborated with IT teams to address system bugs and implement necessary updates, maintaining optimal performance.
• Developed custom solutions based upon clients' strict requirements.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.

Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Provide real-time support to everyday users of Android, Blackberry, Apple and Windows devices.

Provided professional customer service consultations on email, network solutions and software malfunctions.

Trained new employees and explained protocols clearly and efficiently.

Manually created shipments, assigned carriers and dispatched shipments of defective devices.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Determined staff promotions and demotions, and terminated employees when necessary.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Led sales calls with team members to establish sales and customer retention goals.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.

Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.