Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
Mansfield, PA
12.2022 - Current
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Inspected work areas regularly for cleanliness and organization standards.
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Coached employees on interactions with customers to drive exceptional service.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Observed and monitored utilization of equipment.
Directed and coordinated production activities, encouraging employees to meet specifications.
Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Conferred with management and subordinates to resolve problems or complaints.
Enforced company policies, answered coworkers' questions and trained new personnel.
Identified needs of customers promptly and efficiently.
Shift Leader
Perkins Family Restaurant
Mansfield, PA
05.2020 - 11.2022
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Maintained an organized work environment by delegating tasks to staff as needed.
Checked orders for quality and completeness.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Delegated tasks to employees and monitored activities and task completion.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Line Cook
Perkins Family Restaurant
Mansfield, PA
03.2016 - 11.2022
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Cleaned food preparation areas, cooking surfaces, and utensils.
Stocked and restocked kitchen supplies as needed.
Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Organized the storage area to ensure that all necessary items were readily accessible.
Performed basic knife skills such as dicing onions or slicing meats.
Followed health and safety standards to ensure safe working environment for employees and customers alike.
Monitored product freshness and rotation dates to maintain quality assurance standards.
Assisted in prep work such as washing vegetables or butchering meat when needed.
Maintained accurate records of daily production sheets including waste logs.
Tracked inventory levels of all products used in the kitchen on a daily basis.
Communicated effectively with other staff members regarding orders and menu changes.
Education
GED -
Ged.com
Online
Skills
Team Development
Quality Assurance
Staff Development
Equipment Troubleshooting
Opening and Closing Procedures
Punctual and Reliable
Staff Training and Onboarding
Energetic and Enthusiastic
Cash Handling
Decision-Making
Delegating Work
Operations Management
Interpersonal Skills
Process Improvements
Flexible Schedule
Affiliations
Im an avid rock climber with my Fiance in my off time; as well as love some downhill longboarding.
Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)